Hotel sales Manager Resume Sample

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JasonSmith

Hotel Sales Manager

Filling rooms and winning the events that count

Phone:
+44 20 5550 0699
Linkedin:
linkedin.com/in/jason-smith-hotelsales

Hotel sales manager with twelve years in hotel sales, the last six driving revenue for a four-star hotel in London. Owns the hotel's sales — corporate accounts, conference and events, group bookings, and the relationships that keep rooms and function space full. Grew corporate and events revenue substantially by winning new accounts and tightening account management. Manages the sales team and pipeline, negotiates corporate and group rates, sells conference and event space, and works with revenue and operations to maximise occupancy and yield. Strong on both the relationship-driven selling and the commercial discipline hotel sales demands. Personable, driven and accountable for the number. Looking for a hotel-sales-manager or director-of-sales role with a hotel that wants its rooms and events filled.

Professional Experience

Westminster Grand Hotel, London - London, UK

Hotel Sales Manager April 2016 to Present 10 years & 4 months

Own the hotel's sales across all the corporate accounts, the conference, events and group bookings.
Grew the corporate and the events revenue substantially by winning new accounts and tightening management.
Manage the sales team and the pipeline and negotiate all the corporate and group rates.
Sell all the conference and the event space and convert the enquiries into confirmed business.
Work with the revenue and the operations teams to maximise the occupancy and the yield.
Build the lasting relationships that keep the rooms and the function space full all year round.

London Hotel Group - London, UK

Sales Executive / Account Manager August 2010 to March 2016 5 years & 8 months

Sold the rooms, events and corporate accounts for the hotel group.
Grew the accounts and converted all the enquiries into firm, confirmed bookings.
Learned the hotel sales, revenue management and account handling on the job.
Gained the certification and then progressed into a hotel-sales-manager role.

London Hotel Group - London, UK

Reservations / Front Office Agent June 2007 to July 2010 3 years & 2 months

Worked the reservations and front office handling the bookings and the guests.
Learned the hotel systems, rates and guest service on the job.
Built up the hotel grounding that sales management is built on.
Then earned the move into a hotel sales-executive role from there.
Education

University of West London

BA (Hons) Hospitality Management (September 2007 to June 2010)

Degree in hospitality management covering hotel operations, revenue and sales, with a placement. The placement led into hotel sales. Built the foundation behind driving hotel revenue.

Institute of Hospitality

Hotel Sales & Revenue Management Certification (January 2014 to May 2014)

Certification in hotel sales and revenue management covering accounts, yield and selling. It sharpened the commercial side of the role. Applied directly to corporate accounts and events selling.
Certifications

Hotel Sales & Revenue Management

Institute of Hospitality (May 2014 to Present)

Certification in hotel sales and revenue management covering accounts, yield and selling. It sharpened the commercial side of the role. Applied directly to corporate accounts and events selling.

Conference & Events Sales

HSMAI (April 2019 to Present)

Certification in conference and events sales covering MICE, group bookings and yield. It supports the events selling and the function-space revenue at the heart of the role.
Highlights

Grew corporate and events

Grew corporate and events revenue substantially by winning new accounts and tightening account management. Filling rooms and function space is the number the role lives by.

Relationships that book

Builds the corporate and agency relationships that keep rooms and events booked year-round. In hotel sales, loyal accounts are worth far more than one-off bookings.
Personal Skills

Drive

People Skills

Communication

Commercial Awareness

Resilience

Technical Skills
  • Hotel Sales
  • Corporate Accounts
  • Conference & Events Sales
  • Group Bookings
  • Rate Negotiation
  • Revenue & Yield
  • Sales Team Leadership
  • Pipeline Management
  • Account Management
  • Relationship Building
Personal

Location

London, UK

Nationality

British

Gender

Male

Notice Period

1 month

Date of Birth

1988-08-14
Languages

English (UK)

Native or Bilingual Proficiency

Spanish

Professional Working Proficiency
References

Charles Whitfield, Westminster Grand Hotel

General Manager Reference

Priya Nair, (corporate account)

Corporate Client Reference

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