Dedicated and passionate manager with leadership qualities to steer management teams and yield profits. I have been working as general manager of a leading hotel and it has taught me a lot while I deliver quality work and ensure that our hotel is marketed well and run with the efficiency that is needed to combat competition. I wish to create a model workplace for hotel managers and heighten hotel profits through good management and business ethics.
Degree Hospitality and Standard Management (August 1997 to March 1999)
Degree-Hotel Management (September 1993 to May 1997)
High School Diploma (July 1991 to June 1993)
General Manager Hotel June 2015 to Present 11 years & 1 month
I also check the gardens and outdoor facilities of the hotel. Gymnasium management and record of equipment is also handled by trained team that I supervise.
I train staff and ensure that world class service and customer care is provided to all guests and visitors.
General Manager Hotel February 2011 to May 2015 4 years & 4 months
It was my duty to check the check-in procedures, room service, room cleaning and the handling of kitchen staff.
I was in charge of smooth laundry service and ensured that all operations and expenses were maintained.
Budgeting and managing teams was my duty. I also trained the staff and kept a thorough check on the cleaning services and round the clock services to guests in their rooms.
Hotel Manager April 2004 to January 2011 6 years & 10 months
I managed the different teams and ensured that all daily operations were carried out properly. I checked the concierge services and also kept a close eye on the reception procedures.
It was my duty to welcome visitors and be present to hear if they had any complains. I also amended the mistakes and ensured better work.
Hotel Manager-Floor January 2000 to March 2004 4 years & 3 months
I had to remain present to meet with guests and welcome them. I was also responsible for answering complains or questions.
It was my duty to check the quality of service on the floor and to ensure that the reception check-ins do not take very long. Aligning the concierge was also my duty.
- Assurance of Staff Service
- Supervision
- Customer Relations
- Complain Corrections
- Leadership
- Maintaining Standards
- Budgeting and Facilities
- Checking Operations
- Service Quality
- Team Training
- Handling Finances
- Hotel Marketing
- Aesthetic Enhancements
