Rubin Jefferson
Call Center Manager
0015096672104
Energetic, enthusiastic and experienced call center manager. Having experience of more than ten years in customer service and team management. I wish to work as a call center manager for a group that believes in the best customer service delivery as well as developing teams. I have the skill and strong communication to make a team of workers perform according to the company rules.
Education
State College
BS (Business Management) (September 2001 to May 2005)
Newton High
High School (August 1999 to June 2001)
Work Experience
Yellow Tele Marketing
Call Center Manager February 2013 to Present 13 years & 5 months
Responsible for looking after the shift teams and ensuring smooth operations.
Shift members and call center equipment is also my responsibility.
I am in charge of reaching the targets within the given period. So far, all targets have been achieved before deadline. All sales were based on commission and calculating each employee's commission and salary appraisal is my duty.
Shift members and call center equipment is also my responsibility.
I am in charge of reaching the targets within the given period. So far, all targets have been achieved before deadline. All sales were based on commission and calculating each employee's commission and salary appraisal is my duty.
World Comm
Call Center Manager April 2009 to January 2013 3 years & 10 months
Responsible for all call center operations. Incoming calls, equipment management and shift supervision were my responsibility.
I was in charge of dealing with irate callers. I was responsible for dividing work among the shift members and groups.
I was also responsible for writing performance reports and managing bonuses and salary increases.
I was in charge of dealing with irate callers. I was responsible for dividing work among the shift members and groups.
I was also responsible for writing performance reports and managing bonuses and salary increases.
Resource Well
Call Center Manager January 2006 to March 2009 3 years & 3 months
Responsible for managing work in the call center on shift basis
All the customer service representatives were supervised and I listened to randomly selected telephone calls to ensure quality service.
I was responsible for knowing the details of all the products of our clients, and was able to calm down any caller if needed. I was also responsible for distribution of workload among teams and supervised the call center discipline. All CSRs were supposed to deliver the best service and I was present to ensure that. Salary distribution, appraisals and bonuses. I have been appreciated for efficient work allocation.
All the customer service representatives were supervised and I listened to randomly selected telephone calls to ensure quality service.
I was responsible for knowing the details of all the products of our clients, and was able to calm down any caller if needed. I was also responsible for distribution of workload among teams and supervised the call center discipline. All CSRs were supposed to deliver the best service and I was present to ensure that. Salary distribution, appraisals and bonuses. I have been appreciated for efficient work allocation.
Achievements
Appreciation
Technical Skills
- Caller Management
- Leadership
- Management
- Customer Relations
- Product Detail
- Equipment Control
- Motivation Of Staff
- Strategy Development
- Shift Supervision
Langauges
Spanish
Limited Working ProficiencyItalian
Professional Working ProficiencyEnglish (US)
Native or Bilingual ProficiencyPersonal Info
Freelance Available
YesHome Address
49 Featherstone Street London EC1Y 8SY, United KingdomRelocation
YesMarital Status
SingleNationality
United StatesDriving License
YesGender
MaleDate of Birth
1983/10/16Activities
& Interests
Galleries
Games
Movies
Web Surfing
Photography
Painting
Personal Skills
Confident
Enthusiastic
Cooperative
Open Minded
Punctualality
