Call Center Manager Resume Sample

• Responsible for looking after the shift teams and ensuring smooth operations. • Shift members and call center equipment is also my responsibility. • I am in charge of reaching the targets within the given period. So far, all targets have been achieved before deadline. All sales were based on commission and calculating each employee's commission and salary appraisal is my duty.

• Responsible for all call center operations. Incoming calls, equipment management and shift supervision were my responsibility. • I was in charge of dealing with irate callers. I was responsible for dividing work among the shift members and groups. • I was also responsible for writing performance reports and managing bonuses and salary increases.

• Responsible for managing work in the call center on shift basis • All the customer service representatives were supervised and I listened to randomly selected telephone calls to ensure quality service. • I was responsible for knowing the details of all the products of our clients, and was able to calm down any caller if needed. I was also responsible for distribution of workload among teams and supervised the call center discipline. All CSRs were supposed to deliver the best service and I was present to ensure that. Salary distribution, appraisals and bonuses. I have been appreciated for efficient work allocation.