Call Center Customer Care Representative (CSR) Resume Sample

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Customer care representative with six years handling customer support for a contact center in Pune. Looks after customers across calls, chat and email — answering questions, resolving complaints, and making sure every customer leaves the interaction satisfied. Consistently topped quality and customer-satisfaction scores on the floor. Handles queries and complaints across channels, processes requests and account changes, escalates and follows up, logs everything accurately, and meets quality and resolution targets. Strong on both the communication and the patience and accuracy customer care demands. Warm, dependable and calm under pressure. Looking for a customer-care, CSR or support role with a company that puts its customers first.

Professional Experience

Pune Contact Centre - Pune, India

Customer Care Representative April 2016 to Present 10 years & 7 months

Look after customers across calls, chat and email every shift, resolving whatever they bring to me.
Consistently topped quality and customer-satisfaction scores on the floor month after month across a high volume of contacts.
Answer questions and resolve complaints calmly and clearly so customers leave each interaction genuinely satisfied and reassured.
Process requests and account changes accurately in the system across every channel, keeping customer records current.
Escalate and follow up on the issues that need more time and attention to resolve.
Meet quality, resolution and handling-time targets consistently across calls, live chat and email throughout every shift worked.

India Service Solutions - Pune, India

Support Associate August 2015 to March 2016 8 months

Handled customer queries by phone and email across a wide range of requests and issues.
Resolved customer problems and processed orders and account changes accurately, keeping every record clear and up to date.
Learned call handling, complaints and the support systems on the job over time.
Gained the customer-service certification and progressed into a customer-care role handling more complex queries and accounts.

Education