Kiara Kim
Client Services Manager
High-energy Client Manager successful in building and motivating dynamic teams to achieve client and business objectives. Skilled at cultivating a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth
Personal
Relocation
YesHome Address
3 Highland Road, Edinburgh,United KingdomNationality
United KingdomDate of Birth
1983/03/04Driving License
YesAchievements
Awards
Personal Skills
HTML
Word
Excel
PowerPoint
Communication
Technical Skills
- Financial Analysis
- Business Plans
- Data Analysis
- Sales Management
- GAP Analysis
- Sales Control Systems
- Email Marketing
- Social Media Marketing
- Sales Calls
- Advertising
- Strategy Development
- Customer Relations
- Strategic Modeling
- Market Research
- Lead Generation
Languages
English (UK)
Native or Bilingual ProficiencySpanish
Elementary ProficiencyFrench
Professional Working ProficiencyWork Experience
Current DynaCorp
Client Manager June 2013 to Present
Organized and updated the out of business lender procedure that was later adopted as the model for the division.
Facilitated customer-centric and metric-driven culture by improving collaboration between lenders, sales team and operations, creating accurate reporting and implementing enhanced pricing standards.
Facilitated customer-centric and metric-driven culture by improving collaboration between lenders, sales team and operations, creating accurate reporting and implementing enhanced pricing standards.
MarketPro
Client Manager February 2011 to May 2013
Lowered delivery time of mortgage post-closing documents for the organization by 12% by leading client collaboration and influence document delivery to meet contract guidelines.
Reduced uninsured FHA loans by 20% by eliminating unnecessary procedures by vendors through training how to use FHA systems effectively.
Reduced uninsured FHA loans by 20% by eliminating unnecessary procedures by vendors through training how to use FHA systems effectively.
Fern Lily Designs
Client Manager April 2009 to January 2011
Increased third party lender use of MERS document systems through partnership training with MERS and external lenders.
Motivated and supported an internal team to achieve each client's goal and comply with the specific charity's mission.
Motivated and supported an internal team to achieve each client's goal and comply with the specific charity's mission.
Education
Oxford University
Masters — MBA (Marketing) (August 2007 to March 2009)
London Business School
Bacholers — BS (Business Management) (September 2003 to May 2007)
Activities
& Interests
Music
Meet People
Family
Dog Walking
Singing
Dancing
