3 Highland Road, Edinburgh,United Kingdom
ankara@gmail.com
447712377754
CV Picture
Kiara Kim
Client Services Manager
High-energy Client Manager successful in building and motivating dynamic teams to achieve client and business objectives. Skilled at cultivating a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth
Work Experience
(Jun 2013 - Present)
Current DynaCorp
Client Manager

Organized and updated the out of business lender procedure that was later adopted as the model for the division.

Facilitated customer-centric and metric-driven culture by improving collaboration between lenders, sales team and operations, creating accurate reporting and implementing enhanced pricing standards.

(Feb 2011 - May 2013)
MarketPro
Client Manager

Lowered delivery time of mortgage post-closing documents for the organization by 12% by leading client collaboration and influence document delivery to meet contract guidelines.

Reduced uninsured FHA loans by 20% by eliminating unnecessary procedures by vendors through training how to use FHA systems effectively.

(Apr 2009 - Jan 2011)
Fern Lily Designs
Client Manager

Increased third party lender use of MERS document systems through partnership training with MERS and external lenders.

Motivated and supported an internal team to achieve each client's goal and comply with the specific charity's mission.

Education
(2007 - 2009)
Oxford University
MBA (Marketing)
Grade: A+ Subjects - Marketing, Strategic Management
(2003 - 2007)
London Business School
BS (Business Management)
Grade: A+ Subjects - Human Resources
Awards

Best Customer Approach award

New Business development in 2013

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Technical Skills
0
 
5
 
  • Customer Relations
    • 1.
    • 2.
    • 3.
    • 4.
    • 5.
  • Advertising
    • 1.
    • 2.
    • 3.
    • 4.
    • 5.
  • Social Media Marketing
    • 1.
    • 2.
    • 3.
    • 4.
    • 5.
  • Strategy Development
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    • 2.
    • 3.
    • 4.
    • 5.
  • Email Marketing
    • 1.
    • 2.
    • 3.
    • 4.
    • 5.
  • Sales Calls
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    • 2.
    • 3.
    • 4.
    • 5.
  • Business Plans
    • 1.
    • 2.
    • 3.
    • 4.
    • 5.
  • Lead Generation
    • 1.
    • 2.
    • 3.
    • 4.
    • 5.
  • Sales Management
    • 1.
    • 2.
    • 3.
    • 4.
    • 5.
  • Sales Control Systems
    • 1.
    • 2.
    • 3.
    • 4.
    • 5.
  • Market Research
    • 1.
    • 2.
    • 3.
    • 4.
    • 5.
  • Data Analysis
    • 1.
    • 2.
    • 3.
    • 4.
    • 5.
  • Strategic Modeling
    • 1.
    • 2.
    • 3.
    • 4.
    • 5.
  • Financial Analysis
    • 1.
    • 2.
    • 3.
    • 4.
    • 5.
  • GAP Analysis
    • 1.
    • 2.
    • 3.
    • 4.
    • 5.
Languages
 
English (UK)
Native or Bilingual Proficiency
 
French
Professional Working Proficiency
 
Spanish
Elementary Proficiency
Personal
 
Skype
Kiaraa@skype.com
 
Nationality
United Kingdom
 
Date of Birth
1983/03/04
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