Planning, reviewing, and implementing strategic processes for good customer experience
Delivering excellent customer services and improving business for the company
Monitoring behavior of employees and training them on dealing with irate customers
Natasha Merchant
Call Center Supervisor
Looking for a Call Center Supervisor job to manage day-to-day operations of the call center and ensure customer satisfaction.
Education
XY University
Bachelor Degree in Arts (August 2011 to March 2014)
XY University
Diploma in Communication Skills (January 2005 to August 2007)
Work Experience
Colgate Pamolive
Call Center supervisor June 2015 to Present 11 years & 1 month
PTCL
Call Center Supervisor February 2011 to May 2013 2 years & 4 months
Resolving issues related to product delivery,ingredients inquiry, interests, and late payment
Monitoring performance of team members and supervising daily activities
Organized and directed daily activities of the call center
Monitoring performance of team members and supervising daily activities
Organized and directed daily activities of the call center
Certifications
IELTS
GMAT
CAT
Technical Skills
- Customer Relations
- Sales Management
- Trainers
- Data Analysis
- Market Research
Langauges
Spanish
Elementary ProficiencyEnglish (UK)
Native or Bilingual ProficiencyFrench
Professional Working ProficiencyPersonal Info
Date of Birth
1990/01/01Relocation
YesHome Address
49 Featherstone Street London EC1Y 8SY, United KingdomFreelance Available
YesGender
MaleDriving License
YesMarital Status
MarriedNationality
PakistanActivities
& Interests
Relaxing
Cycling
Horse Riding
Meet People
Pool
Gardening
Personal Skills
Devoted
Goal Oriented
Innovative
Communicative
Adaptable
