Customer Sales Representative Resume Sample

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Diego Salcedo
Customer Sales Representative
Selling by solving — service and revenue in the same call
Email
[email protected]
Phone
+52 55 5550 0915
Linkedin
linkedin.com/in/diego-salcedo-sales

Customer sales representative with seven years handling inbound and outbound sales for telecom and home-services companies in Mexico City. Treats every service call as a chance to genuinely help and, where it fits, to sell — which is why customers say yes and stay. Consistently ranked in the top tier of the floor for conversion and retention while keeping complaint rates low. Qualifies needs, recommends the right plan or upgrade, closes cleanly, and saves accounts that call in to cancel. Quick to build rapport, fluent in the product set, and resilient through a long shift of calls. Looking for a customer-sales or retention role with a company that rewards reps who sell honestly and look after the customer.

Personal
Location
Mexico City, Mexico
Nationality
Mexican
Gender
Male
Notice Period
1 month
Date of Birth
1994-02-27
Professional Skills
  • Consultative Selling
  • Inbound & Outbound Sales
  • Objection Handling
  • Retention & Save Offers
  • Upselling & Cross-Selling
  • Rapport Building
  • CRM Discipline
  • Product Knowledge
  • Closing
  • Call Quality
Personal Skills
Persuasion
Resilience
Empathy
Energy
Listening
Languages
Spanish
Native or Bilingual Proficiency
English (US)
Professional Working Proficiency
Work Experience
Conecta Telecom

Customer Sales Representative April 2019 to Present

Handle inbound and outbound sales calls, qualifying needs and recommending the plan or upgrade that genuinely fits each customer.
Consistently rank in the top tier of the floor for conversion and retention while keeping complaint rates low across the month.
Save accounts that call in to cancel, listening to the real issue and finding an offer or fix that keeps the customer onside.
Upsell and cross-sell services naturally within service calls, lifting average revenue per customer without resorting to pressure.
Log every call and outcome accurately in the CRM, following up on commitments so customers trust what was promised.
Mentor newer reps on rapport-building and objection handling, helping lift the wider team's conversion on tough calls.
Servicios Hogar Plus

Call Center Agent August 2016 to March 2019

Handled high volumes of inbound service and sales calls for a home-services company, resolving issues and closing add-on sales.
Hit and regularly beat monthly sales and quality targets while keeping customer-satisfaction scores high across the year.
Learned consultative selling, objection handling and CRM discipline on the job across the demands of a busy call centre.
Earned the selling diploma and the move into a higher-value customer-sales-representative role with a telecom provider.
Education
Universidad del Valle de México

Bachelor — Licenciatura in Marketing (August 2012 to June 2016)

Marketing degree covering consumer behaviour, sales and communication, with a final project on customer retention strategy. The study gave real insight into why customers buy and stay. It connected directly to a career in customer-facing sales and retention.
Instituto de Ventas Profesionales

Bachelor — Diploma in Professional Selling (January 2017 to June 2017)

Specialist diploma covering consultative selling, objection handling and closing techniques for inbound and outbound sales. It professionalised the selling methods used daily on the phones. It supported a step up into higher-value sales and retention work.
Certifications
Professional Selling Diploma

Instituto de Ventas Profesionales (June 2017 to Present)

Diploma covering consultative selling, objection handling and closing for inbound and outbound sales. It formalised the selling discipline applied on every call and supported the move into higher-value sales and retention work.
Highlights
Top-tier conversion and retention
Consistently ranked among the floor's best for conversion and retention while keeping complaint rates low. Selling well and keeping customers happy at the same time is the balance that separates a great rep from a pushy one.
Saves cancelling accounts
Turns cancellation calls around by hearing the real problem and finding a fix or offer that keeps the customer. Retention saves are some of the most valuable calls a representative can win for the business.
Recognition
Top Sales Representative

Conecta Telecom (July 2021 to Present)

Recognised as a top sales representative on the floor across multiple quarters for conversion, retention and call quality combined. The award reflected a steady ability to sell honestly while keeping customers genuinely satisfied.
Activities & Interests
Holidays
Traveling
Horror Movies
Gossips
Shooting

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