Joshua Tarin
Call Center Agent
Enthusiastic, helpful and patient call center agent with experience of full shift call reception for different companies. I have full knowledge of all the products that we sell and produce. I am a customer service professional and with my level of skill and pleasant way of speaking, I can work in a busier environment and handle more products. I can be an asset for a busy call center while learning more and sharpening my skills.
Education
State University Chicago
BS (Business Management) (September 1996 to May 2000)
International College Israel
GCE Advanced Level (July 1994 to June 1996)
Work Experience
Global Products TV Shop
Call Center Agent February 2014 to Present 12 years & 5 months
I am responsible for booking orders for products shown on the television channels. It is my duty to remain informed about the details of each products and also about the special offer that was run on tv the day customers called to book orders.
Filling complaint forms and pacifying customers is also my duty.
I keep a follow up of the complains while pleasantly answering queries of customers.
Filling complaint forms and pacifying customers is also my duty.
I keep a follow up of the complains while pleasantly answering queries of customers.
Ralph Residency Maintenance Deptt.
Call Center Agent April 2009 to January 2014 4 years & 10 months
Responsible for knowing the customers as residents of the estate and helping them find the person they were looking for.
Responsible for appointing plumbers, electricians and other home maintenance staff to jobs that were requested by the residents.
I was in charge of answering irate residents and it was my duty to calm them down and get their job done on priority basis.
Responsible for appointing plumbers, electricians and other home maintenance staff to jobs that were requested by the residents.
I was in charge of answering irate residents and it was my duty to calm them down and get their job done on priority basis.
Lifeline Insurance
Call Center Agent January 2003 to March 2009 6 years & 3 months
Resposible for taking calls of customers and answering all their queries.
Also responsible for memorizing all product details along with offers and options in order to give options to customers.
Maintaining an amiable tone and answering all kinds of questions patiently was my duty. I was also responsible for filling out a form simultaneously without letting the customer wait. The form was the call entry for the daily record of callers and their queries.
Also responsible for memorizing all product details along with offers and options in order to give options to customers.
Maintaining an amiable tone and answering all kinds of questions patiently was my duty. I was also responsible for filling out a form simultaneously without letting the customer wait. The form was the call entry for the daily record of callers and their queries.
Featured Projects
Special Offer Season
Technical Skills
- Complain Registration
- Taking Ordrs
- Problem Solving
- Telephone Appliance Use
- Customer Relations
- Computer Proficiency
- Verification of Customers
- Product Awareness
- Marketing
- Pacifying Irate Callers
- Tracking
- Patience
Langauges
Italian
Limited Working ProficiencyEnglish (US)
Full Working ProficiencyFrench
Professional Working ProficiencyPersonal Info
Nationality
IsraelDate of Birth
1978/04/09Home Address
49 Featherstone Street London EC1Y 8SY, United KingdomDriving License
YesRelocation
YesMarital Status
MarriedFreelance Available
YesGender
MaleActivities
& Interests
TV
Bowling
Jog
Web Surfing
News
Radio
Personal Skills
Devoted
Communicative
Facilitator
Knowledgeable
Self-reliant
