Call Center Agent Resume Sample

• I am responsible for booking orders for products shown on the television channels. It is my duty to remain informed about the details of each products and also about the special offer that was run on tv the day customers called to book orders. • Filling complaint forms and pacifying customers is also my duty. • I keep a follow up of the complains while pleasantly answering queries of customers.

• Responsible for knowing the customers as residents of the estate and helping them find the person they were looking for. • Responsible for appointing plumbers, electricians and other home maintenance staff to jobs that were requested by the residents. • I was in charge of answering irate residents and it was my duty to calm them down and get their job done on priority basis.

• Resposible for taking calls of customers and answering all their queries. • Also responsible for memorizing all product details along with offers and options in order to give options to customers. • Maintaining an amiable tone and answering all kinds of questions patiently was my duty. I was also responsible for filling out a form simultaneously without letting the customer wait. The form was the call entry for the daily record of callers and their queries.