459, New York Heights, Manhattan.
alexbloom@yahoo.com
001990845721
CV Picture
Alex Bloom
Customer Service Specialist
Helping customers with product information, guidance and order booking for a long time, I have won appreciation and reward through hard work, patience and keenness to provide the best answers to problems. I have been a part of several businesses and that way my knowledge has increased while my ability to handle customers with grace and support has also improved. I have contributed to business growth through good interpersonal skills. I wish to challenge myself by working for a big business that requires the highest standards of customer support and professionalism.
Work Experience
(Jun 2008 - Present)
Smithson Home Appliances Ltd.
Customer Service Specialist

Responsible for helping customers with billing, product checking and after sales service vouchers.

Also responsible for reaching minimum sales target per month. I regularly research market to understand product competition. I have so far contributed to company revenue by a good percentage due to always meeting target and satisfying customers.

(Feb 2005 - May 2008)
Double Up Stores
Customer Service Specialist

Responsible for showing customers all the stock and helping them decide which products would be best for them. I was also responsible for looking through other store gods and gaining knowledge of everything in order to satisfy customers better.

It was my duty to help customers with complaints, calming them down and offering them alternatives while eeping company profits in mind.

(Apr 2001 - Jan 2005)
NYC Electronics
Customer Service Specialist

Responsible for dealing with customers and ensuring that the minimum target deal is settled.

I was also responsible for constantly researching and improving nowledge on electronic goods. This knowledge was then applied to comfort customers by comparing our products with the market and making them see how it is a better choice.

Education
(1996 - 2000)
Oxford University
Bachelor Business Administration
Good student.
(1995 - 1996)
Manhattan High School
High School
A good student with strong interpersonal skills.
Awards

Helped with company revenue generation.

Increased customer base through good speaking skills and conviction.

Became trainer for junior staff due to best service.

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Technical Skills
0
 
5
 
  • Customer Relations
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  • Complain Handling
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  • Problem Solving
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  • Patient Dealing
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  • Product Detail
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  • Comparison of Products
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  • Business Benefit
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  • Leadership
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  • Team Work
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  • Customer Satisfaction
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  • Equipment Knowledge
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  • Market Research
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  • Communication
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  • Interpersonal Skills
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  • Marketing Qualities
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Languages
 
English (US)
Native or Bilingual Proficiency
 
Italian
Limited Working Proficiency
 
Spanish
Elementary Proficiency
Personal
 
Skype
alexbloom
 
Nationality
United States
 
Date of Birth
1978/01/02
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