Sales Supervisor Resume Sample

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Sales supervisor with eight years on the retail floor in Manchester, the last four leading a sales team in a busy store. Runs the floor day to day — leading and motivating the sales team, driving sales and conversion, coaching service, and stepping up as duty manager. Coached the team to the top of the region for conversion and add-on sales two years running. Manages rotas and targets, handles escalations and refunds, supports cash and stock, and trains new starters on product and selling. Strong on both hitting the numbers and developing a team that genuinely enjoys selling. Energetic, supportive and calm under busy-period pressure. Looking for a sales-supervisor, team-leader or assistant-manager role with a retailer that backs its frontline sales team.

Work Experience

Manchester Retail Store - Manchester, UK

Sales Supervisor April 2017 to Present 9 years & 4 months

Run the sales floor, leading and motivating the team to hit the sales and conversion targets.
Coached the team to the top of the region for conversion and add-on sales two years running.
Coach the service and the selling and develop the new starters on product and technique.
Manage all the rotas and the targets and act as the duty manager whenever needed.
Handle all the escalations, the refunds and the difficult customers calmly out on the floor.
Support all the cash, the stock and the whole daily running of a busy store.