Retail Supervisor Resume Sample

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Retail supervisor with eight years on the shop floor in Birmingham, the last four leading teams in a busy high-street store. Runs the floor day to day — supervising and motivating staff, managing rotas, opening and closing, and keeping service and sales on track through peak trading. Drove the store's customer-satisfaction scores to the top of the region by coaching the team on service. Handles cash and reconciliation, stock and visual merchandising, deals with escalated customer issues, and steps up as duty manager. Calm under pressure, good with people on both sides of the counter, and focused on hitting targets without losing the team. Looking for a retail-supervisor or assistant-manager role with a retailer that backs its frontline people.

Professional Summary

Bullring Department Store, Birmingham - Birmingham, UK

Retail Supervisor April 2019 to Present 7 years & 3 months

Run the shop floor day to day, supervising and motivating a team through busy trading.
Drove the store's customer-satisfaction scores to the very top of the region by coaching service.
Manage the rotas, the opening and the closing, and act as duty manager when needed.
Handle all the cash handling, the reconciliation, the stock control and the visual merchandising standards.
Resolve the escalated customer issues calmly and keep both the service and sales on target.
Train all the new starters and develop the whole team's product and service skills well.