Retail Assistant manager Resume Sample

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Angela Brenner

Retail Assistant Manager

Strong floor, happy team, numbers that land

[email protected]
+49 89 555 0429
linkedin.com/in/lukas-brenner-retail

Retail assistant manager with eight years running the floor of a high-traffic electronics store in Munich. Second-in-command across a team of 18, owning rotas, daily targets, stock and the customer experience, and stepping up as acting manager whenever needed. Lifted the store's conversion rate and average basket through floor coaching and better product placement, and held shrinkage below the regional benchmark. Recruits, trains and develops staff, with several team members promoted under his coaching. Calm in the Saturday rush and quick to fix a service problem before it grows. Looking for a store-manager or assistant-manager role with a retailer that backs its floor teams and rewards results.

Work Experience

TechWelt Electronics - Munich, Germany

Assistant Store Manager April 2018 to Present 8 years & 4 months

Run the sales floor and a team of 18 as second-in-command, owning rotas, daily targets and the customer experience.
Lifted store conversion rate and average basket size through floor coaching, upselling routines and improved product placement.
Held stock shrinkage below the regional benchmark by tightening stockroom process and loss-prevention checks.
Recruit, onboard and develop staff, with several team members promoted to senior or supervisory roles under coaching.
Act as duty manager covering openings, closings, cash reconciliation and escalated customer issues.
Manage inventory counts, replenishment and supplier deliveries to keep best-sellers in stock.

Bayern Home & Electronics - Munich, Germany

Sales Team Leader July 2015 to March 2018 2 years & 9 months

Led a section sales team, setting daily goals and coaching on product knowledge and service.
Consistently beat section sales targets and improved attachment-sales rates.
Managed stock and merchandising for the department to brand standard.
Earned the move to assistant manager on the strength of results and team development.

Munich Electronics Retail - Munich, Germany

Sales Associate June 2013 to June 2015 2 years & 1 month

Sold consumer electronics on a busy shop floor, learning consultative selling and deep product knowledge.
Consistently hit personal sales and attachment targets through high-street peak trading periods.
Handled stock, displays and after-sales queries to brand standard across the department.
Built the sales record and floor experience that led into a section team-leader role.
Education

Munich Chamber of Commerce (IHK)

Ausbildung — Retail Management (Einzelhandelskaufmann) (September 2012 to June 2015)

Completed Germany's dual vocational retail-management apprenticeship, combining on-the-job training with business and merchandising study. Qualified as a certified retail specialist with strong commercial foundations. Moved into a supervisory role straight after.

German Retail Academy

Certificate in Retail Leadership & KPIs (January 2018 to June 2018)

Focused course on team leadership, retail KPIs and loss prevention. Sharpened the metrics-led floor management used day to day. Applied directly to lifting conversion and controlling shrinkage at the store.
Developing People

Promoting from within

Coached several team members into senior and supervisory roles through structured on-the-floor development. Building the bench strengthened the whole store and lowered staff turnover.

A stable, low-turnover team

Built a stable, motivated floor team with turnover below the regional average, through clear coaching, fair rotas and steady on-the-floor development of every team member.
Floor Initiatives

Conversion & Basket Programme

Assistant Manager (January 2019 to June 2020)

Ran a floor-coaching and product-placement programme that lifted the store's conversion rate and average basket size, with the gains holding across seasons to make it a strong regional performer.

Shrinkage-Reduction Programme

Assistant Manager (July 2020 to March 2021)

Led a stockroom-process and loss-prevention overhaul that pulled stock shrinkage below the regional benchmark, protecting margin without slowing the floor or adding friction for customers.
Certifications

Certified Retail Specialist (IHK)

Munich Chamber of Commerce (IHK) (June 2015 to Present)

Germany's recognised dual-apprenticeship retail qualification covering sales, merchandising and commercial fundamentals. It is the formal basis for the management role, built on with a retail-leadership and KPI certificate.

Retail Leadership & KPI Certificate

Munich Chamber of Commerce (IHK) (February 2018 to Present)

Certificate in retail leadership and KPI management covering rotas, conversion, shrinkage and team coaching. It built the day-to-day management toolkit he applies running the floor as assistant manager.
Skills
  • Floor Management
  • Team Leadership
  • Sales Targets & KPIs
  • Staff Training & Coaching
  • Inventory Management
  • Loss Prevention
  • Visual Merchandising
  • Rota & Scheduling
  • Customer Experience
  • Cash & POS Operations
Langauges

German

Native or Bilingual Proficiency

English (UK)

Full Professional Proficiency
Personal Info

Location

Munich, Germany

Nationality

German

Gender

Female

Notice Period

1 month

Date of Birth

1993-11-04
Personal Skills

Leadership

Composure

Communication

Reliability

Problem Solving

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