Hotel Manager Resume Sample

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Priyanka Mehta

Hotel Manager

Running a hotel that guests love and that makes money

[email protected]
+91 22 5550 1091
linkedin.com/in/priyanka-mehta-hotel

Hotel manager with fourteen years in hospitality, the last six running full-service hotels in Mumbai. Owns the whole operation — guest experience, revenue, staff, standards and the day-to-day running — balancing the books and the guest reviews so the hotel both delights its guests and performs commercially. Lifted a hotel's occupancy and guest-satisfaction scores while improving profitability, and built a team with low turnover. Leads all departments, manages budgets and revenue, drives service standards and guest experience, recruits and develops staff, and handles the issues that reach the manager's desk. Commercial, hands-on and genuinely people-focused. Looking for a hotel-manager or general-manager role with a property that wants to be both loved and profitable.

LocationMumbai, India
NationalityIndian
GenderFemale
Notice Period2 months
Date of Birth1986-09-12
Professional Summary

Marine Bay Hotel - Mumbai, India

Hotel Manager

(January 2018 to Present)
Own the whole hotel operation, balancing guest experience and commercial performance across every department.
Lifted occupancy and guest-satisfaction scores while improving profitability, and built a team with low turnover.
Lead all departments from front office to F&B and housekeeping, keeping standards high and the operation joined up.
Manage budgets, revenue and pricing, balancing occupancy and rate to grow profitability without hurting the guest experience.
Drive service standards and guest experience, because strong reviews and repeat guests are the foundation of revenue.
Recruit, develop and retain staff, building the engaged, stable team that consistently delivers a great guest stay.

Gateway City Hotel - Mumbai, India

Front Office Manager

(July 2010 to December 2017)
Managed the front office and guest services of a large hotel, leading a team across shifts and guest recovery.
Improved check-in efficiency and guest scores and supported revenue, learning hotel management across departments.
Learned operations, revenue and team leadership on the job across more than seven years.
Gained the experience and MBA that led into a full hotel-manager role running the property.
Qualification

Institute of Hotel Management, Mumbai

MBA in Hospitality Management

July 2008 to June 2010
MBA in hospitality management covering hotel operations, revenue, finance and leadership, with industry projects. The programme built the commercial and management grounding running a hotel requires across every department.

University of Mumbai

Bachelor in Hotel Management

July 2004 to June 2007
Degree in hotel management covering front office, food and beverage, housekeeping and operations, with placements. The study built broad operational knowledge across the hotel. It set the foundation for a hospitality career.
Languages

English (UK)

Full Professional Proficiency

Hindi

Native or Bilingual Proficiency

Marathi

Native or Bilingual Proficiency
Certifications

Certified Hotel Administrator

American Hotel & Lodging Institute (January 2015 to Present)

Professional hotel-management certification covering operations, revenue, leadership and guest experience to a recognised standard. It formalised the management skills applied across the property and supports running a hotel commercially and well.
Highlights

Loved and profitable

Lifted occupancy and guest-satisfaction scores while improving profitability across the hotel. Growing both the reviews and the bottom line at once is the balance every hotel manager is judged on and few get right.

A team that stays

Built an engaged team with low turnover by developing and retaining good people across departments. In hospitality, a stable, motivated team is what delivers consistent service, so keeping good staff is itself a result.
Hotel Turnaround

Hotel Turnaround

Hotel Manager (January 2019 to December 2020)

Led the turnaround of a full-service hotel, reworking service standards, pricing and the team, which lifted occupancy and guest-satisfaction scores while improving profitability over two years.
Technical Skills
  • Hotel Operations
  • Revenue Management
  • Budget & P&L
  • Guest Experience
  • Service Standards
  • Team Leadership
  • Recruitment & Development
  • Food & Beverage
  • Sales & Marketing
  • Complaint Recovery
Personal Skills
  • Leadership
  • Commercial Acumen
  • People Focus
  • Communication
Activities & Interests
Family
Rugby
Tennis
Weight Lifting
Painting

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