Freddy Cascante Zúñiga San Francisco, Heredia. Costa Rica

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Nationality
Costa Rica
D.O.B
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Marital Status
******
Driving License
**
Relocation
Yes
Available for Freelance
Yes

Work Experience

Citrix Systems Inc

Technical Support Engineer (Sep 2016 - Present)

• Provide remote technical support to users via phone, chat or email

• Provide support on Citrix Products as XenApp and XenDesktop

Hewlett-Packard Enterprise

Network Engineer Level 2 (Jun 2016 - Sep 2016)

• Provide L2 support to HPE´s Helion [Private Cloud Service of HPE] network

• Perform, from basic to complex, troubleshooting in networking devices.

• Interaction with Cisco, F5, Checkpoint, and H3C devices.

DHL Customer Support

Service Desk Analyst (Dec 2015 - May 2016)

• Provide L1 support to internal users via telephone, chat or email.

• Troubleshoot Microsoft applications such as MS Office, Lync, Windows, etc...

DHL Customer Support

Associate Service Desk Analyst (Oct 2015 - Dec 2015)

• High School Internship

Education / Certification

Cenfotec University

Telematics (Jan 2016 - Present)

Fundacion Omar Dengo (FOD)

Cisco CCNP Routing & Switching (Jan 2016 - Dec 2016)

Colegio Tecnico Profesional de Heredia (CTPH)

Mid-Level Technical degree in Networking and bachelor's (Jan 2013 - Dec 2015)

Professional Skills

Basic

Average

Expert

• Networking
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• Troubleshooting
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• Leadership
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• Analythical Reasoning
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• Customer Advocate
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• Team Work
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• Communication
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• Management Skills
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• Cisco Devices
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• Citrix Products (XenApp/XenDesktop)
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• Network Security
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• Information Systems Auditing
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• Public Speaking
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Personal Skills

Cooperative 97%
Proactive 94%
Creative 95%

Industry Certifications

- Cisco CCNA Routing & Switching
- Cisco CCNP Routing & Switching
- (ISC)2 SSCP *Pending certification exam

Activities & Interests

Meet People
Cinema
News paper
Socialising
Movies
Family
Relaxing
Walking
Park
Travelling
Friends
Photography

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Technical Support Engineer Resume Sample

Freddy Cascante Zúñiga San Francisco, Heredia. Costa Rica

Work Experience

Citrix Systems Inc

Hewlett-Packard Enterprise

DHL Customer Support

DHL Customer Support

Education / Certification

Cenfotec University

Fundacion Omar Dengo (FOD)

Colegio Tecnico Profesional de Heredia (CTPH)

Professional Skills

Personal Skills

Industry Certifications

Activities & Interests