John Mendes Application Support Analyst
447452345678 
mendes_j@email.com 
871 522 1156 
www.mendes.j.com Technology and application have attracted me since I was a little kid. Experience of almost 3 years in the industry make me a hardworking candidate with a good knowledge of the practical knowledge of my field. I have worked with two major companies, both of which have taught me a lot and I intend to continue growing my learning curve.
Work Experience
Trademark Industries
Support Analyst (Jan 2010 to Dec 2013) 3 Years & 11 Months
• Technical support to customers • Hardware and software management • Computer programming • Documentation preparation
Logitech Co
Application support analyst (Mar 2014 to Dec 2016) 2 Years & 9 Months
• Logged and recorded support tickets • Resolving complex issues through production and new releases of the product • Consumer complaints analysis to identify new issues • Developing new processes and SOPs for the company
SAP Industries
Application Support Analyst (Jan 2017 to Present) 7 Years & 11 Months
• Documentation drafting and finalization • Creating SOPs for companies • Leading the new release team • Training Interns for Support Analyst
Education
Gurutrax School of Technology
Bachelors of Science - BSc Information Technology(2007 - 2010)
London School of IT
Diploma - Software Engineering(2010 - 2010)
QueenMary IT college
Diploma - Information Management and Documentation(2012 - 2012)
Softwares
Microsoft Office
Document scheduling and drafting
SPSS
Data Analysis and categorization of customer complaints
SAP
-
Meet People -
Cycling -
Ski -
Pool -
Gardening -
Taking Bath
Technical Skills
- Technical support
- Training new talent
- Customer support documentation
- Microsoft Office
- Analytical analysis
- Software management
- Electrical repairs
- Software repairs
- Data Analysis
- Computer programming
Personal Skills
Devoted
Goal Oriented
Innovative
Punctual
Self-Starter
Hard Worker
LANGUAGES
English (UK)
Native or Bilingual Proficiency
French
Professional Working Proficiency
Spanish
Elementary Proficiency
PERSONAL
Nationality
United Kingdom
Date of Birth
1980/07/05
Marital Status
Married
Driving License
Yes
Skype
analyst_892
Freelance Work
- Working for various companies as Support Analyst Consultant
- Short term projects (1-3 months)
- SOP drafting and process education