IT Support Executive Resume Sample

The following IT Support Executive sample resume is created using Flexi Resume Builder. Click the button below to make your resume in this design.

Sneha Reddy
IT Support Executive

Front-line support that's fast, friendly and resolved

[email protected]
+91 40 5550 1137
linkedin.com/in/sneha-reddy-it

IT support executive with five years on the front line of IT support for companies in Hyderabad. The first voice users reach — logging and resolving tickets fast, walking people calmly through fixes over phone, chat and remote, and turning a stressful tech problem into a quick, friendly resolution. Consistently top-rated on resolution time and user satisfaction and trusted to handle priority users. Logs and resolves support tickets, troubleshoots hardware, software and access, supports users remotely, escalates cleanly, and keeps the knowledge base current. Patient, quick and genuinely good with people. Looking for an IT-support-executive or service-desk role with a company that treats support as central to how people work.

Work Experience
Deccan Business Services - Hyderabad, India

IT Support Executive January 2020 to Present 6 years & 10 months

Work the front line of IT support, the first voice users reach when something stops them getting their work done.
Consistently top-rated on resolution time and user satisfaction and trusted to handle priority and senior users.
Log and resolve support tickets fast, prioritising by impact so the issues stopping people working get fixed first.
Troubleshoot hardware, software and access issues over phone, chat and remote, fixing most of them on first contact.
Walk users calmly through fixes in plain language, turning a stressful tech problem into a quick, friendly resolution.
Escalate cleanly when needed and keep the knowledge base current, so common issues get solved faster next time.
Hyderabad Tech Support - Hyderabad, India

Junior Support Associate January 2019 to December 2019 1 year

Handled first-line tickets and user queries at a busy service desk, learning support and ticketing on the job.
Resolved common issues and logged the rest clearly, building speed and good support habits quickly.
Learned troubleshooting, ticketing and customer service on the job over a year at the desk.
Gained the certifications and experience that led into a full IT-support-executive role of my own.
Qualification
Osmania University

BSc in Computer Applications (July 2015 to June 2018)

Degree in computer applications covering systems, software and support, with labs. The programme built the job-ready foundation front-line IT support requires. It led directly into a support career.
CompTIA / Axelos

CompTIA A+ & ITIL Foundation (August 2018 to February 2019)

Certifications covering IT support and service management to recognised industry standards. They validated the front-line support skills the role uses. They support fast, professional ticket handling and resolution.
Highlights
Top resolution and satisfaction
Consistently top-rated on both resolution time and user satisfaction across the support desk. Being fast and leaving users genuinely happy is the rare combination that defines really good front-line support.
Trusted with priority users
Trusted to handle priority and senior users when their issues need careful, reliable handling. Being given the highest-stakes users to support is the clearest sign of a support executive the team relies on.
Recognition
Top Support Executive

Deccan Business Services (January 2022 to Present)

Recognised as a top support executive across several quarters for resolution rates and user-satisfaction scores. The recognition reflected consistently fast, friendly support across thousands of tickets rather than a single good month.
Certifications
CompTIA A+ & ITIL Foundation

CompTIA / Axelos (February 2019 to Present)

Certifications covering IT support and service management to recognised standards. They validated the front-line support skills applied daily and support fast, professional ticket handling and resolution.
Technical Skills
  • Ticket Handling
  • Troubleshooting
  • Remote Support
  • Windows & Office 365
  • Access Management
  • Hardware Support
  • First-Contact Resolution
  • Escalation
  • Knowledge Base
  • Customer Service
Langauges
English (UK)
Full Professional Proficiency
Telugu
Native or Bilingual Proficiency
Hindi
Professional Working Proficiency
Personal Info
Location
Hyderabad, India
Nationality
Indian
Gender
Female
Notice Period
1 month
Date of Birth
1997-09-12
Personal Skills
Patience
Speed
Communication
Friendliness
Composure
Activities & Interests
Archery
Gardening
Pool
Dancing
Horror Movies

More resume samples

Explore more resume sample from our library and choose your favorite resume template

View all samples