IT Executive Resume Sample

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Ahmed Saleh
IT Executive

Keeping the IT operation running and the users supported

+971 4 555 1129
linkedin.com/in/ahmed-saleh-it

IT executive with five years running day-to-day IT operations and support for companies in Dubai. The hands-on operator who keeps the IT running — supporting users, maintaining systems and networks, managing assets and vendors, and handling the steady stream of requests and small projects that keep an office productive. Streamlined IT asset management and cut recurring support issues through better setup and documentation. Provides IT support and administration, maintains systems and networks, manages hardware and software assets, coordinates vendors, and supports small IT projects. Practical, organised and reliable. Looking for an IT-executive or IT-operations role with a company that values a dependable, all-round IT operator.

Work Experience
Gulf Business Group - Dubai, UAE

IT Executive January 2020 to Present 6 years & 10 months

Run day-to-day IT operations and support, the hands-on operator who keeps the whole office productive and online.
Streamlined IT asset management and cut recurring support issues through better setup, imaging and documentation.
Provide IT support and administration to staff, resolving issues quickly and keeping people working with minimal disruption.
Maintain systems, networks and devices, handling updates, fixes and routine upkeep so the infrastructure stays reliable.
Manage hardware and software assets and licences, keeping accurate records and controlling cost across the estate.
Coordinate vendors and support small IT projects, getting the right kit and services in place and delivered on time.
Emirates Office Solutions - Dubai, UAE

IT Support Officer January 2019 to December 2019 1 year

Supported users and maintained devices and accounts at a busy office, learning IT operations on the job.
Handled tickets, setups and basic networking, building practical support and administration skills quickly.
Learned IT support, asset management and networking on the job over a year.
Gained the certifications and experience that led into a full IT-executive role of my own.
Education
American University in Dubai

BSc in Information Technology (September 2015 to June 2018)

Degree in information technology covering systems, networks, support and administration, with labs. The programme built the broad technical foundation an IT-operations role requires. It led directly into an IT career.
CompTIA / Axelos

CompTIA & ITIL Certifications (August 2018 to February 2019)

Certifications covering IT support, networking and service management to recognised industry standards. They validated the practical IT-operations skills the role uses. They support reliable day-to-day IT support and administration.
Highlights
Tidied up asset management
Streamlined IT asset management so the company finally had accurate records and controlled licensing cost. Knowing exactly what hardware, software and licences you have, and what they cost, saves money and prevents compliance headaches.
Fewer recurring issues
Cut recurring support issues through better setup, imaging and documentation. Fixing the root causes of repeat tickets, rather than handling them again and again, frees IT to focus on work that moves the business forward.
Asset Management Overhaul
Asset Management Overhaul

IT Executive (January 2021 to June 2021)

Overhauled IT asset and licence management, introducing accurate records, standard device setup and documentation, which gave the company control of its IT estate and cut both licensing cost and recurring support issues.
Activities & Interests
Certifications
CompTIA & ITIL Certifications

CompTIA / Axelos (February 2019 to Present)

Certifications covering IT support, networking and service management to recognised standards. They validated the practical IT-operations skills applied daily and support reliable day-to-day IT support and administration.
Technical Skills
  • IT Support
  • Systems Maintenance
  • Networking
  • Asset Management
  • Hardware & Software
  • Vendor Coordination
  • User Administration
  • Licensing
  • IT Documentation
  • Small Project Support
Langauges
Arabic
Native or Bilingual Proficiency
English (UK)
Full Professional Proficiency
Hindi
Limited Working Proficiency
Personal Info
Location
Dubai, UAE
Nationality
Egyptian
Gender
Male
Availability
1 month
Date of Birth
1996-09-12
Personal Skills
Practicality
Organisation
Reliability
Problem Solving
Communication

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