
Keeping the IT operation running and the users supported
IT executive with five years running day-to-day IT operations and support for companies in Dubai. The hands-on operator who keeps the IT running — supporting users, maintaining systems and networks, managing assets and vendors, and handling the steady stream of requests and small projects that keep an office productive. Streamlined IT asset management and cut recurring support issues through better setup and documentation. Provides IT support and administration, maintains systems and networks, manages hardware and software assets, coordinates vendors, and supports small IT projects. Practical, organised and reliable. Looking for an IT-executive or IT-operations role with a company that values a dependable, all-round IT operator.
IT Executive January 2020 to Present 6 years & 10 months
Streamlined IT asset management and cut recurring support issues through better setup, imaging and documentation.
Provide IT support and administration to staff, resolving issues quickly and keeping people working with minimal disruption.
Maintain systems, networks and devices, handling updates, fixes and routine upkeep so the infrastructure stays reliable.
Manage hardware and software assets and licences, keeping accurate records and controlling cost across the estate.
Coordinate vendors and support small IT projects, getting the right kit and services in place and delivered on time.
IT Support Officer January 2019 to December 2019 1 year
Handled tickets, setups and basic networking, building practical support and administration skills quickly.
Learned IT support, asset management and networking on the job over a year.
Gained the certifications and experience that led into a full IT-executive role of my own.
BSc in Information Technology (September 2015 to June 2018)
CompTIA & ITIL Certifications (August 2018 to February 2019)
IT Executive (January 2021 to June 2021)
CompTIA / Axelos (February 2019 to Present)
- IT Support
- Systems Maintenance
- Networking
- Asset Management
- Hardware & Software
- Vendor Coordination
- User Administration
- Licensing
- IT Documentation
- Small Project Support