Production Support Executive Resume Sample

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Production support executive with eight years keeping business-critical applications running for a software and services company in Leeds. The person who keeps live systems healthy — monitoring, investigating incidents, fixing issues, and supporting users so the business keeps working. Cut recurring incidents by tightening monitoring and driving fixes back into the product. Handles incident and problem management, monitors systems and jobs, troubleshoots applications, databases and integrations, manages releases into production, and works to ITIL standards. Strong on both the technical troubleshooting and the calm, clear communication production support needs under pressure. Reliable on call and methodical on root cause. Looking for a production-support, application-support or site-reliability role with an organisation that depends on its systems staying up.

Professional Experience

Leeds Software & Services - Leeds, UK

Production Support Executive April 2016 to Present 10 years & 4 months

Keep all the business-critical applications healthy through the monitoring, the incidents and the fixes.
Cut the recurring incidents by tightening the monitoring and driving fixes back into the product.
Handle all the incident and the problem management and troubleshoot the apps, databases and integrations.
Monitor all the systems and batch jobs and resolve the issues to keep the business working.
Manage all the releases into production and support all the users with the clear communication throughout.
Drive all the root-cause analysis and work carefully to all the ITIL standards while on call.