Help Desk Technician Resume Sample

• Provide technical support to customers via telephone, email and through tickets • Create help desk documentation with step by step instructions on problem resolving techniques • Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintains equipment inventory lists.

• Performed various administrative duties such as mass-mailings to support fundraising efforts for the blind and other organizations for the disabled. • Compiled literature, prepared mailing labels and envelopes, and disbursed via postal service. • Solved minor workstation-related issues

• Performed set-up, breakdown, and transport of agency equipment on an as-needed basis. • Installed operating system, software, antiviruses and patches • Installed operating system, software, antiviruses and patches