Provide technical support to customers via telephone, email and through tickets
Create help desk documentation with step by step instructions on problem resolving techniques
Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintains equipment inventory lists.
Pamela Grunch
HELP DESK TECHNICIAN
Seeking a help desk technician position at "xyz department" to perform daily operations are run without any interruption.
Education
London Business School
BS (Business Management) (September 2003 to May 2007)
CATS College
Courses in Intranetware 4.11 Administration and 4.1a Advanced Administration (February 2001 to January 2003)
Work Experience
ABC Marketing Company
Help Desk Technicians June 2013 to Present 13 years & 1 month
County Association for the Blind (CAB)
Help Desk Technicians February 2011 to May 2013 2 years & 4 months
Performed various administrative duties such as mass-mailings to support fundraising efforts for the blind and other organizations for the disabled.
Compiled literature, prepared mailing labels and envelopes, and disbursed via postal service.
Solved minor workstation-related issues
Compiled literature, prepared mailing labels and envelopes, and disbursed via postal service.
Solved minor workstation-related issues
UAE Commission on Crime and Delinquency,
Help Line Technicians April 2009 to January 2011 1 year & 10 months
Performed set-up, breakdown, and transport of agency equipment on an as-needed basis.
Installed operating system, software, antiviruses and patches
Installed operating system, software, antiviruses and patches
Installed operating system, software, antiviruses and patches
Installed operating system, software, antiviruses and patches
AWARDS
Achieved Technician of the Year award in 2012
Technical Skills
- New User Training
- Customer Relations
- Strategy Development
- Productivity Software
Langauges
English (UK)
Native or Bilingual ProficiencyFrench
Professional Working ProficiencySpanish
Elementary ProficiencyPersonal Info
Freelance Available
YesRelocation
YesDriving License
YesDate of Birth
0000/00/00Gender
MaleHome Address
49 Featherstone Street London EC1Y 8SY, United KingdomMarital Status
MarriedNationality
United KingdomActivities
& Interests
Taking Bath
Ski
Gardening
Pool
Meet People
Cycling
Personal Skills
Devoted
Goal Oriented
Innovative
Adaptable
Focused
