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Work Experience
ABC Marketing Company
Help Desk Technicians
(Jun 2013 to Present)
11 Years & 10 Months
• Provide technical support to customers via telephone, email and through tickets
• Create help desk documentation with step by step instructions on problem resolving techniques
• Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintains equipment inventory lists.
County Association for the Blind (CAB)
Help Desk Technicians
(Feb 2011 to May 2013)
2 Years & 3 Months
• Performed various administrative duties such as mass-mailings to support fundraising efforts for the blind and other organizations for the disabled.
• Compiled literature, prepared mailing labels and envelopes, and disbursed via postal service.
• Solved minor workstation-related issues
UAE Commission on Crime and Delinquency,
Help Line Technicians
(Apr 2009 to Jan 2011)
1 Year & 9 Months
• Performed set-up, breakdown, and transport of agency equipment on an as-needed basis.
• Installed operating system, software, antiviruses and patches
• Installed operating system, software, antiviruses and patches
Education
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Meet People -
Cycling -
Ski -
Pool -
Gardening -
Taking Bath
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