
Grace Mwangi
Bank Teller
Accurate, friendly service at the counter
Bank teller with five years on the counter at a retail bank in Nairobi. Handles customers' money accurately and serves them well — processing deposits, withdrawals and payments, balancing the cash drawer to the cent, spotting fraud and errors, and being the friendly, trusted face customers see at the branch. Kept the till accurate over years and spotted attempted fraud that protected customers. Processes transactions, handles cash accurately, balances the drawer, spots fraud and errors, and refers customers to products. Accurate, honest and friendly. Looking for a teller or branch role with a bank that values accuracy, honesty and genuinely good service at the counter.
Nairobi Retail Bank - Nairobi, Kenya
Bank Teller January 2019 to Present 7 years & 7 months
Kept the till accurate over the years and spotted attempted fraud that protected customers and the bank.
Process deposits, withdrawals and payments quickly and accurately, getting every single transaction right.
Handle cash accurately and balance the drawer to the cent each day, taking responsibility for the money I handle.
Spot fraud and errors, checking documents and watching for the signs that a transaction is not what it seems.
Refer customers to products and help with queries, the helpful first point of contact for the whole branch.
Kenya Commercial Bank - Nairobi, Kenya
Customer Service / Junior Teller February 2018 to December 2018 11 months
Handled cash and queries under supervision, steadily building accuracy and service skills quickly.
Learned transactions, cash handling and fraud awareness on the job during this first role.
Gained the certificate and experience that led into a full bank-teller role of my own.
Kenya School of Banking
Diploma in Banking & Finance (September 2015 to June 2017)
Kenya Institute of Bankers
Teller Operations & Fraud Awareness Certificate (August 2017 to January 2018)
Accurate till record
A teller the branch trusts
Spotted attempted fraud
Teller Operations & Fraud Awareness Certificate
Kenya Institute of Bankers (January 2018 to Present)
- Transaction Processing
- Cash Handling
- Till Balancing
- Fraud Detection
- Customer Service
- KYC & Compliance
- Product Referral
- Banking Systems
- Accuracy
- Query Handling