Teller Resume Sample

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Grace Mwangi

Bank Teller

Accurate, friendly service at the counter

+254 20 555 1556
Nairobi, Kenya

Bank teller with five years on the counter at a retail bank in Nairobi. Handles customers' money accurately and serves them well — processing deposits, withdrawals and payments, balancing the cash drawer to the cent, spotting fraud and errors, and being the friendly, trusted face customers see at the branch. Kept the till accurate over years and spotted attempted fraud that protected customers. Processes transactions, handles cash accurately, balances the drawer, spots fraud and errors, and refers customers to products. Accurate, honest and friendly. Looking for a teller or branch role with a bank that values accuracy, honesty and genuinely good service at the counter.

Work Experience

Nairobi Retail Bank - Nairobi, Kenya

Bank Teller January 2019 to Present 7 years & 7 months

Handle customers' money accurately and serve them well, the friendly, trusted face at the branch counter.
Kept the till accurate over the years and spotted attempted fraud that protected customers and the bank.
Process deposits, withdrawals and payments quickly and accurately, getting every single transaction right.
Handle cash accurately and balance the drawer to the cent each day, taking responsibility for the money I handle.
Spot fraud and errors, checking documents and watching for the signs that a transaction is not what it seems.
Refer customers to products and help with queries, the helpful first point of contact for the whole branch.

Kenya Commercial Bank - Nairobi, Kenya

Customer Service / Junior Teller February 2018 to December 2018 11 months

Served customers and processed transactions at a busy branch, learning teller work hands-on each day.
Handled cash and queries under supervision, steadily building accuracy and service skills quickly.
Learned transactions, cash handling and fraud awareness on the job during this first role.
Gained the certificate and experience that led into a full bank-teller role of my own.
Qualification

Kenya School of Banking

Diploma in Banking & Finance (September 2015 to June 2017)

Diploma in banking and finance covering transactions, cash handling, products and compliance, with a placement. The programme built the foundation a bank teller requires. It led directly into the branch counter.

Kenya Institute of Bankers

Teller Operations & Fraud Awareness Certificate (August 2017 to January 2018)

Certificate covering teller operations, cash handling and fraud awareness to a recognised standard. It sharpened the counter toolkit. It supported processing transactions accurately and spotting fraud and errors at the counter.
Highlights

Accurate till record

Kept her till balanced and accurate over years at the counter. A drawer that consistently balances reflects careful, honest cash handling every single day, exactly the accuracy a bank needs at the teller window.

A teller the branch trusts

Trusted by the bank to handle customers' money accurately and to spot fraud, valued by customers as the friendly, reliable face at the counter and for the care she takes with every transaction.

Spotted attempted fraud

Spotted attempted fraud that protected customers and the bank. Catching a fraudulent transaction at the counter, before money is lost, protects real people and is among the most valuable things an alert teller does.
Activities & Interests
Certifications

Teller Operations & Fraud Awareness Certificate

Kenya Institute of Bankers (January 2018 to Present)

Certificate covering teller operations, cash handling and fraud awareness to a recognised standard, which sharpened the counter toolkit and supports processing transactions accurately and spotting fraud and errors at the counter.
Technical Skills
  • Transaction Processing
  • Cash Handling
  • Till Balancing
  • Fraud Detection
  • Customer Service
  • KYC & Compliance
  • Product Referral
  • Banking Systems
  • Accuracy
  • Query Handling
Langauges

English (UK)

Full Professional Proficiency

Swahili

Native or Bilingual Proficiency
Personal Info

Location

Nairobi, Kenya

Nationality

Kenyan

Gender

Female

Notice Period

1 month

Date of Birth

1996-09-12
Personal Skills

Accuracy

Honesty

Friendliness

Attention to Detail

Communication

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