Collection Specialist Resume Sample

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Collection specialist with seven years recovering overdue consumer and commercial accounts for a Columbus credit firm, working a portfolio of around 400 active accounts. Negotiates realistic payment plans that actually get paid, balancing recovery targets against treating customers fairly and keeping them as customers. Consistently exceeds monthly recovery targets while maintaining a low complaint rate and full FDCPA compliance. Handles skip-tracing, dispute resolution and settlement negotiation, and documents every account meticulously for audit. Calm and firm with difficult debtors and good at finding the arrangement that works. Looking for a collections or accounts-receivable role with a company that values recovery and compliance in equal measure.

Work Experience

Buckeye Credit Solutions - Columbus, OH

Collection Specialist April 2018 to Present 8 years & 4 months

Work a portfolio of around 400 overdue consumer and commercial accounts, recovering balances through structured outreach.
Consistently exceed monthly recovery targets while keeping the complaint rate low and FDCPA compliance complete.
Negotiate realistic payment plans and settlements that actually get paid, often retaining the customer relationship.
Perform skip-tracing to locate non-responsive debtors and verify their current contact and employment information.
Resolve billing disputes and document every account interaction meticulously for audit and legal handover later.
Mentor newer collectors on negotiation technique and fully compliant, professional call handling on the floor.

Midwest Billing Services - Columbus, OH

Accounts Receivable / Collections Associate August 2014 to March 2018 3 years & 8 months

Managed early-stage receivables, contacting customers on overdue invoices and arranging realistic payment.
Reconciled accounts and posted incoming payments accurately to customer ledgers each day.
Learned compliant collections practice and negotiation technique under close, experienced supervision.
Handled inbound queries and disputes calmly, keeping customers engaged and moving toward payment.
Earned compliance certification and the move to a dedicated collection-specialist role of his own.