Collection Manager Resume Sample

0016803549012

millsjohn@hotmail.com

John Mills Collection Manager

Responsible collection manager with experience in handling and collecting payable from clients and customers. I have been in the field for a long time and have learnt a lot. I wish to serve at a more secure position and use my knowledge to contribute to company growth.

Work Experience

11 Years & 6 Months
Jun 2013 to Present

Hanson Bank

Credit and Collection Manager

Responsible for handling the payment schedules and contacting customers to pay the pending bills.

I was responsible for administering the collection staff and ensuring that the customers are dealt in an amicable manner.

I successfully reduced the pending payable accounts by more than 70% through prepayment and security deposit policies.
Feb 2006 to May 2013
7 Years & 3 Months

Coral Bank Credit Card Department

Collection Supervisor

Responsible for following the financial records of the company and calling customers who have overdue payments pending.

I was responsible for visiting them and discussing the payment plans in case they found it hard to pay the company an increased amount.

I always tried to understand the clients and help them in every way possible, keeping in mind that the company did not suffer losses.

I also learnt arbitration and settlements at the job.

Education

2000 - 2004

State College

BS Finance

A good student.
1998 - 2000

Wesley High

High School

Good student.

Languages

English (US)

Native or Bilingual Proficiency

Italian

Limited Working Proficiency
Technical Skills

0

7
- Customer Relations
  
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- Payment Record
  
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- Updating Payments
  
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- Money Handling
  
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- Visiting CLients
  
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- Conversation
  
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- Independent Worker
  
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- Management
  
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Achievements

Appreciated for never missing a scheduled project. I always received payments and cheques on time.

I was awarded for good service and training collection staff.

Awarded for amicably settling issues with default account holders.
Course

Attended customer service course to understand how one should talk to customers when receiving payments.

Attended classes for business knowledge.