Collection Manager Resume Sample

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Collections manager with twelve years in consumer and commercial debt recovery, the last six leading a collections team for a finance company in Columbus. Manages the collections operation — leading collectors, setting strategy, balancing recovery rates against compliance and customer fairness, and improving the numbers that matter. Restructured the collections strategy and team, lifting recovery rates while reducing complaints and write-offs. Manages performance and targets, handles escalations and payment arrangements, ensures compliance with collections regulations, and coaches collectors on firm-but-fair conversations. Strong on the numbers, the regulations and the people management, and clear that the goal is recovery without burning the customer relationship. Calm with difficult conversations. Looking for a collections-manager or credit-operations role with a lender or finance business.

Work Experience

(April 2016 to Present)10 years & 3 months

Ohio Finance Company - Columbus, USA

Collections Manager

Lead the collections team and the whole operation across both consumer and commercial debt recovery.
Restructured the collections strategy and the team, lifting recovery rates while reducing complaints and write-offs.
Set the collections strategy and balance recovery against the compliance and the genuine customer fairness.
Manage the team performance, the targets and all of the escalated accounts and payment arrangements.
Ensure full compliance with all the collections regulations and the fair-practice standards at all times.
Coach all of the collectors on the firm-but-fair conversations that recover and retain the customers.