Collections Representative Resume Sample

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Collections representative with six years recovering overdue accounts for a credit and finance firm in Chicago. Brings money in the right way — contacting customers, negotiating realistic payment plans, resolving disputes, and recovering debt while treating people fairly and keeping them onside. Consistently beat recovery targets while keeping complaints low. Manages a portfolio of overdue accounts, negotiates and sets up payment plans, handles disputes, documents everything, and works within regulations. Strong on both the persistence and the empathy and judgement good collections demands. Firm, fair and genuinely good with people. Looking for a collections, recoveries or accounts-receivable role with a company that values results and fair treatment.

Work Experience

Chicago Credit & Finance - Chicago, IL

Collections Representative

(April 2017 to Present)

Recover overdue accounts by contacting customers, treating them fairly and keeping them onside throughout so balances get cleared.
Consistently beat monthly recovery targets while keeping complaints low across the portfolio through firm but respectful contact.
Contact customers by phone and email and negotiate realistic, affordable payment plans that actually get paid back.
Resolve account disputes by investigating the history and finding fair solutions that recover the money genuinely owed.
Document every contact and work within the regulations and rules at all times.
Manage a portfolio of overdue accounts from first contact through to resolution, tracking progress and following up consistently.

Illinois Finance Services - Chicago, IL

Customer Accounts Associate

(August 2016 to March 2017)

Handled customer accounts, processed payments and chased overdue balances as an accounts associate across a busy book.
Negotiated affordable payment arrangements and resolved customer account queries across the book, keeping records accurate throughout.
Learned collections, negotiation and compliance on the job over several years under experienced recoveries staff.
Gained the collections certification and progressed from accounts associate into a full collections representative role.

Education