Key Holder Resume Sample

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Retail key holder with six years in fashion and lifestyle stores in Mumbai, trusted to open and close the store and lead shifts. Runs the floor in the manager's absence, handles cash-up and banking, opens and secures the premises, and keeps the team on task and on target. Lifted shift sales through floor coaching and strong customer service, and maintains a clean record on cash handling and security. Supervises and trains sales staff, manages stock replenishment and visual standards, and is the calm point of contact when something goes wrong on shift. Reliable, responsible and ready to step up to assistant manager. Looking for a key-holder or supervisor role with a retailer that promotes from within.

Work Summary

Urban Style Stores - Mumbai, India

Key Holder April 2019 to Present 7 years & 3 months

Open and close the store, handling alarms, cash floats and securing the premises responsibly.
Run the shop floor in the manager's absence, keeping the team on task and on target.
Lifted shift sales through floor coaching, upselling and strong customer service.
Manage cash-up, banking and till reconciliation with a clean record on cash handling.
Supervise and train sales staff and manage stock replenishment and visual standards.
Stay the calm point of contact for issues, refunds and incidents during the shift.