Senior Guest Relations Officer Resume Sample

• I take care of the reception area in terms of renovation, designing and basic cleaning. I supervise the staff and also handle all telephonic communication with the staff and workers. • I am in charge of helping guests with any kind of help they need with the rooms, concierge service and housekeeping. • I ensure a clean, safe and pleasant environment for them. I help them with reservations, appointment scheduling and visitors.

• I worked at the hotel for three years almost and handled all kinds of front desk works. • I greeted guests and helped with all the basic things that they asked. • Many guests required help with the area and locations of different sites. I assited them with their plans and reservations as well. Within the hotel, I ensured a good and comfortable stay for all guests.

• I was responsible for greeting guests and helping them in the whole procedure of checking in and carrying luggage to the room. • I also helped the guest with room service problems or any knowledge they required about the area. • I handled all phone calls and work related to maintenance.