Rik James Process Analyst

***********

****************

***********

Seasoned process improvement analyst with 5+ years of experience and knowledge of project management obtained from roles played in far-reaching enterprise-wide transformational projects. Creative problem solver who has consistently completed projects on time and within budget. Served as team member and team lead on the LEAN transformation project, with projected cost savings of over J$400M (~US$3M) within 2 years. Researched and proposed innovative new product set to revolutionize Banking and create a channel to reach the unbanked and/or under-banked, the product was awarded as most innovative by the Bank and given the green light for implementation.

Nationality
Jamaica
D.O.B
**********
Driving License
***
Relocation
Yes
Available for Freelance
No

Work Experience

National Commercial Bank Jamaica Ltd

Process Analyst (Nov 2011 - Present)

• Project Team lead for the redesign of company operating model

• Instrumental in the roll out and monitoring of 24hr bank-on-the-go initiative

• Eliminated inefficiences in current business processes using LEAN practices.

National Commercial Bank Jamaica Ltd

Retail Officer (Sep 2009 - Nov 2011)

• Developed sales management system for monitoring sales for 17 retail bank branches

• Developed KPI for reward and recognition programme for sales officers

• Managed and led staff engagement activities for employees of 17 retail bank branches

National Commercial Bank Jamaica Ltd

Clerk (May 2008 - Sep 2009)

• Acted as first point of contact for customers who enter the bank branch

• Performed account servicing and actioned customer requests

• Completed financial transactions for customers of the Bank

New York City Taxi and Limousine Commission

Computer Aide (Feb 2007 - May 2008)

• Provided desktop support for end-users

• Performed as system administrator for company back-up systems

• Performed general technical support duties

Education / Certification

Indiana University (Bloomington)

Graduate Certificate Business Analytics (Sep 2015 - Aug 2015)

University of Wales

Post Graduate Diploma Finance (Sep 2010 - May 2013)

St. Francis College (NY)

Bsc Information Technology (Jun 2004 - Feb 2007)

Professional Skills

Basic

Average

Expert

• Change Management
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Strategy Development
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Sales Management
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Data Analysis
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Project Management
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Big Data Analytics
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• MS Excel
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• MS SharePoint
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Team Building
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Business Process Improvement
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• LEAN Fundamentals
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Budgets
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Elicitation
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg

Personal Skills

Results-driven 90%
Adaptable 92%
Innovative 90%

Corporate Training

- Fundamentals of Project Management (23 training contact hrs)---------> July 2012
- Business Analyst Development Programme---------------->June – November 2012
- EMC2 Data Science and Big Data Analytics----------------->September 2015