Project Team lead for the redesign of company operating model
Instrumental in the roll out and monitoring of 24hr bank-on-the-go initiative
Eliminated inefficiences in current business processes using LEAN practices.
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Rik James
Process Analyst
Seasoned process improvement analyst with 5+ years of experience and knowledge of project management obtained from roles played in far-reaching enterprise-wide transformational projects. Creative problem solver who has consistently completed projects on time and within budget. Served as team member and team lead on the LEAN transformation project, with projected cost savings of over J$400M (~US$3M) within 2 years. Researched and proposed innovative new product set to revolutionize Banking and create a channel to reach the unbanked and/or under-banked, the product was awarded as most innovative by the Bank and given the green light for implementation.
Home Address8 Upper Braemar Avenue, Kingston 10, Jamaica W.I.
Freelance AvailableNo
GenderMale
Driving LicenseYes
NationalityJamaica
RelocationYes
Date of Birth1985/01/10
Work Experience
National Commercial Bank Jamaica Ltd
Process Analyst
(November 2011 to Present)
National Commercial Bank Jamaica Ltd
Retail Officer
(September 2009 to November 2011)
Developed sales management system for monitoring sales for 17 retail bank branches
Developed KPI for reward and recognition programme for sales officers
Managed and led staff engagement activities for employees of 17 retail bank branches
Developed KPI for reward and recognition programme for sales officers
Managed and led staff engagement activities for employees of 17 retail bank branches
National Commercial Bank Jamaica Ltd
Clerk
(May 2008 to September 2009)
Acted as first point of contact for customers who enter the bank branch
Performed account servicing and actioned customer requests
Completed financial transactions for customers of the Bank
Performed account servicing and actioned customer requests
Completed financial transactions for customers of the Bank
New York City Taxi and Limousine Commission
Computer Aide
(February 2007 to May 2008)
Provided desktop support for end-users
Performed as system administrator for company back-up systems
Performed general technical support duties
Performed as system administrator for company back-up systems
Performed general technical support duties
Education / Certification
Indiana University (Bloomington)
Graduate Certificate Business Analytics
September 2015 to August 2015
University of Wales
Post Graduate Diploma Finance
September 2010 to May 2013
St. Francis College (NY)
Bsc Information Technology
June 2004 to February 2007
Professional Skills
- Sales Management
- Data Analysis
- Budgets
- Elicitation
- Strategy Development
- Business Process Improvement
- Change Management
- Project Management
- Big Data Analytics
- LEAN Fundamentals
- Team Building
- MS SharePoint
- MS Excel
Personal Skills
- Results-driven
- Adaptable
- Innovative
Activities
& Interests
Treadmill
Photography
Socialising
News
Basket Ball
Historic places
Gym
Guitar
Web Surfing
Running
Family
Travelling
