
Florence Jacob
Banquet Server
Flawless service for functions large and small
Banquet server with six years delivering polished service at weddings, conferences and large functions for a leading Nairobi hotel. Sets up and breaks down event spaces, serves plated and buffet meals to large covers, and keeps service synchronised across a floor of hundreds of guests. Knows banquet-style service — synchronised plate drops, wine service and timing to the run sheet — and stays calm and gracious through the busiest events. Trains and guides casual staff brought in for big functions, and works seamlessly with the kitchen and events team. Reliable, presentable and genuinely good with guests. Looking for a banquet or events-service role with a hotel or venue known for great functions.
Savannah Grand Hotel - Nairobi, Kenya
Banquet Server April 2018 to Present 8 years & 3 months
Set up and break down event spaces to the run sheet, including linen, settings and floor layouts.
Deliver synchronised banquet service — coordinated plate drops, wine and timing — across a large floor.
Stay calm and gracious through the busiest events, keeping service smooth under pressure.
Train and guide casual staff brought in for major functions on banquet standards.
Work closely with the kitchen and events team to keep service on schedule.
Nairobi City Hotel - Nairobi, Kenya
Restaurant & Events Server August 2016 to March 2018 1 year & 8 months
Handled set-up, service and clear-down for functions and à la carte dining.
Built solid table-service standards and genuine guest rapport.
Earned a dedicated banquet-server role at a larger hotel.
Smooth at scale
Trusted on big events
Kenya Utalii College
Diploma in Food & Beverage Service (September 2014 to June 2016)
Nairobi Hospitality Training
Food Safety & Hygiene Certificate (July 2016 to October 2016)
Food Safety & Hygiene
Nairobi Hospitality Training (October 2016 to Present)
- Banquet Service
- Plated & Buffet Service
- Event Set-Up & Breakdown
- Synchronised Service
- Wine Service
- Run-Sheet Timing
- Guest Service
- Food Safety
- Staff Guidance
- Teamwork