NOC Engineer Resume Sample

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NOC engineer with six years monitoring and maintaining network and server infrastructure for a Manchester managed-service provider. Watches over hundreds of devices across client networks around the clock, responds to alerts, triages incidents, and escalates or resolves before users are affected. Cut mean-time-to-respond on critical alerts by tuning monitoring thresholds and rebuilding the runbook. Handles incident management, change implementation and clear shift handovers, and works to ITIL processes. Strong on monitoring tools, networking fundamentals and staying calm during a major incident. Reliable across the 24/7 shift pattern. Looking for a NOC, network-operations or infrastructure role with a provider that runs a tight, proactive operation.

Professional Experience

Northern Managed Services - Manchester, UK

NOC Engineer April 2018 to Present 8 years & 3 months

Monitor hundreds of devices across client networks around the clock, responding to live alerts in real time.
Cut mean-time-to-respond on critical alerts by tuning the monitoring thresholds and rebuilding the incident runbook.
Triage and resolve incidents, or escalate them with full context, before end users are ever affected.
Implement scheduled changes and planned maintenance to client infrastructure during the agreed change windows.
Manage incidents to ITIL process and write clear handovers so nothing is dropped between shifts.
Maintain the monitoring dashboards, full documentation and network records for the whole managed operation.

Manchester Network Solutions - Manchester, UK

Network Support Technician August 2017 to March 2018 8 months

Provided network and infrastructure support, resolving connectivity and device issues daily.
Learned the monitoring tools, incident handling and escalation under senior engineers.
Supported maintenance and change work on client networks during change windows.
Handled first-line alerts and tickets, helping keep client networks healthy on shift.
Gained the CCNA and ITIL certifications and a full NOC-engineer role.