Quality Assurance Manager Resume Sample

• Developed and implemented systems and procedures relevant to Manufacturing, Operations, Warehousing, Retail & Medical Sales, Marketing, Procurement, Exports and R&D in align with Almarai Quality Systems, ISO 9001:2015, FSSC 22000, HACCP, CODEX and AIBI. • Managed more than fifty suppliers spanning across ME and EU for ingredients and packaging material, led supplier approval and qualification of ingredients and packaging materials as per Almarai Supplier Quality Management guidelines. • Managed stringent timeline of 3 months for negotiation with suppliers on specification agreement and sign-off of ingredients required for launch of new ready to drink infant formula products along with arrangement of trial samples for material qualification at site. • Act as Risk Management coordinator for Infant Nutrition Division and responsible for review and update of divisional risk register with all the stakeholders. • Work with Central Procurement Department (CPD) in development of new suppliers for ingredient and packaging materials and developed Supplier Risk Matrix to ascertain Supplier rating and audit frequency.

• Implemented Unilever specifications, standards and Quality Management System (QMS) for quality assurance and controls in alignment with applicable regulatory requirements for beverages category, includes Unilever own site and one 3rd Party Manufacturing site. • Led category transformation from FSMS to FSSC 22000, and achieved first ever FSSC certification for UL site and co-packer. • Implemented Quality Control Pillar of WCM and drive product quality improvement projects using WCM methodology. Led global “Top 5 for Zero” challenge to achieve Zero foreign matter complaint and Zero product recalls target in 2015. • Worked jointly with UL Engineering team on Project Shift involving CAPEX of 12 Mn € which has the aim to replace obsolete technology of packing machines with core design compliant technology to improve product quality. Successfully delivered installation & commissioning of high speed line with mitigation of quality and food safety risk through Design HACCP and achieved 99% CRQS for critical on-pack defects. • Led Global Project Big Bang from PK which has aim to harmonize and align SAP QM usage across all manufacturing sites of Unilever. • Worked with R&D and Supply Planning under umbrella of Project Moonlander to Introduce PLM which will provide a digital workbench to manage formulations, packaging and processing design data from concept to final specification.

• Developed HACCP and sanitation plan for confectionary and powdered beverages plant as per Mondelez Global QPs. • Provided support to R&D in ongoing innovation/renovation projects for both chocolates and powdered beverage category. • Led Perk Quality Improvement project regarding wafer sogginess by studying gluten content in flour using DMAIC approach and reduced absolute consumer complaints to 66%.

• Provided leadership for quality and food safety expertise, ensuring all sites meet rigorous standards of KORE guidelines of The Coca-Cola Company, ISO, and local legal requirements. • Led and managed site preparation for internal and external certifications, including KORE Audit, QMS 9001, FSSC 22000, EMS 14001, OH&S 45001 ISO 50001, and HALAL standard. • Subject-Matter Expert for developing water and energy efficiency roadmap for sites and ensure OTIF execution of water & energy saving projects associated with capital expenditure (CAPEX). • In aligned with The Coca-Cola Company Alliance Water Stewardship program, reduced Water Usage Ratio (WUR) to 10% vs LY through focus improvement projects, using DMAIC approach, enabling CCI Pakistan to over achieve WUR target by 3% on country level. • Responsible for overall management of consumer and customer complaints along with implementation of corrective actions to ensure customer and consumer satisfaction on our systems and products. • Built organization capability and maintained talent pipeline for Quality, Food Safety team enabling CCI PK to achieve 100% TRI score for critical quality roles.

• Leading bottling operation of beverage plant with high-speed lines, 50M unit case capacity and managing 150+ team, overseeing production, maintenance, quality, safety, warehousing and logistics. • Responsible for overall financial planning of $5M OPEX and execution of strategic project OTIF against approved CAPEX. • Oversee Third Party Manufacturing (TPM) operations, financials, and service contracts. • Leading region's sustainability roadmap, coaching and capability development of future leaders, improving D&I score, and creating bench strength for critical roles. • Reduced Manufacturing overhead (MOH) of the plant by 5.5% vs Business Plan for 2022 and approx. 9% to PY 2021 through optimized consumption of consumables, Identifying cheaper alternate sources for spares and services, SLAs. • Led transformation journey of Karachi Plant and won award of Most Improving plant for two consecutive years in SC Champions League across 27 plants in 12 countries. • Improved material yields by 150 bps through focused Operational Excellence projects, resulted in YoY savings of 0.5M USD in the COGS.