
Flora Wilson
Medical Secretary
Keeping the clinic running behind the consultant
Medical secretary with ten years supporting consultants and clinical teams in NHS and private healthcare in Manchester. Keeps the clinical office running — managing consultants' diaries and clinics, typing letters and reports, coordinating appointments and referrals, and handling patient communication with care and discretion. Reorganised the referral and typing workflow, cutting turnaround times and reducing the backlog. Manages dictation and medical correspondence, books and coordinates clinics and theatre lists, handles results and patient queries, and keeps records accurate and confidential. Strong on both the medical-administration detail and the warmth and discretion patients need. Calm and organised in a demanding clinical environment. Looking for a medical-secretary or clinical-administration role with a hospital, practice or private clinic that values a well-run office.
Manchester Hospitals NHS Trust - Manchester, UK
Medical Secretary
Reorganised the referral and the typing workflow, cutting the turnaround times and reducing the backlog.
Type all the letters and the reports from dictation and manage the medical correspondence accurately.
Book and coordinate all the clinics, the theatre lists, the appointments and the referrals carefully.
Handle all the results, the patient queries and communication with both genuine care and discretion.
Keep all the medical records accurate, confidential and fully compliant with the NHS information governance.
Greater Manchester Health Centre - Manchester, UK
Clinical Administrator
Supported the consultants and the clinical team with correspondence each day.
Learned the medical terminology, systems and information governance on the job.
Gained the AMSPAR certification and then moved into a medical-secretary role.
Greater Manchester Health Centre - Manchester, UK
Hospital Receptionist
Handled the patient queries, calls and the front desk each day.
Learned the NHS systems, terminology and patient confidentiality on the job.
Then earned the move into a full clinical-administrator role from there.
Manchester College
Diploma in Medical Administration
AMSPAR
AMSPAR Medical Secretary Certification
AMSPAR Medical Secretary
AMSPAR (June 2015 to Present)
First Aid & Information Governance
AMSPAR (April 2019 to Present)
Cut the backlog
Discreet and warm
- Medical Secretarial
- Audio Typing & Dictation
- Diary & Clinic Management
- Medical Correspondence
- Referral Coordination
- Medical Terminology
- Patient Communication
- Information Governance
- Records Management
- Microsoft Office
- Organisation
- Discretion
- Warmth
- Attention to Detail
- Composure
Dr. Andrew Mercer, Manchester Hospitals NHS Trust
Consultant Reference
- Phone:+44 161 555 0123
- Email:[email protected]
Carol Whitehead, Manchester Hospitals NHS Trust
Office Manager Reference
- Phone:+44 161 555 0456
- Email:[email protected]