Community Manager Resume Sample

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Community manager with seven years building and managing online communities for brands and platforms in Leeds. Grows and looks after the community — creating content, sparking conversation, moderating, and turning members into an engaged, loyal audience and advocates. Grew an online community substantially and lifted engagement through content and genuine interaction. Manages community channels, creates and schedules content, moderates and supports members, runs events and campaigns, and reports on growth and sentiment. Strong on both the content and the people and listening skills community demands. Warm, creative and genuinely engaged with the audience. Looking for a community-manager or social role with a brand that values a real, engaged community.

Work Experience

Leeds Digital Brand - Leeds, UK

Community Manager April 2017 to Present 9 years & 4 months

Build and manage the online community across channels for the brand day to day.
Grew an online community substantially and lifted engagement through content and real interaction.
Create and schedule content across channels and spark genuine conversation with community members to lift daily engagement.
Moderate discussions and support members day to day, keeping the community positive, welcoming and safe for everyone.
Run events and campaigns that bring the community together around the brand and turn members into active advocates.
Report on growth, engagement and sentiment to the wider team regularly so content and campaigns stay on track.

Yorkshire Digital Agency - Leeds, UK

Social Media Coordinator August 2015 to March 2017 1 year & 8 months

Managed social channels and content for brand clients as a social media coordinator.
Engaged audiences and supported community and campaign activity across several brand clients, replying to comments and messages daily.
Learned community management, content creation and analytics on the job over time under experienced social media staff.
Gained the community management certification and progressed from coordinator into a full community-manager role.

Education