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Contents
What Matters Most
Why This Community Manager Resume Works
How to Write a Community Manager Resume That Gets Interviews
What to Include in a Community Manager Resume
Community Manager Resume Summary Examples
Community Manager Work Experience Examples
Top Community Manager Skills
Certifications for a Community Manager
Common Community Manager Resume Mistakes
Community Manager Resume FAQs
Summary
Community manager with seven years building and managing online communities for brands and platforms in Leeds. Grows and looks after the community — creating content, sparking conversation, moderating, and turning members into an engaged, loyal audience and advocates. Grew an online community substantially and lifted engagement through content and genuine interaction. Manages community channels, creates and schedules content, moderates and supports members, runs events and campaigns, and reports on growth and sentiment. Strong on both the content and the people and listening skills community demands. Warm, creative and genuinely engaged with the audience. Looking for a community-manager or social role with a brand that values a real, engaged community.
Work Experience
Community Manager
Leeds Digital Brand, Leeds, UK
Apr 2017 – Present
- Build and manage the online community across channels for the brand day to day.
- Grew an online community substantially and lifted engagement through content and real interaction.
- Create and schedule content across channels and spark genuine conversation with community members to lift daily engagement.
- Moderate discussions and support members day to day, keeping the community positive, welcoming and safe for everyone.
- Run events and campaigns that bring the community together around the brand and turn members into active advocates.
- Report on growth, engagement and sentiment to the wider team regularly so content and campaigns stay on track.
Social Media Coordinator
Yorkshire Digital Agency, Leeds, UK
Aug 2015 – Mar 2017
- Managed social channels and content for brand clients as a social media coordinator.
- Engaged audiences and supported community and campaign activity across several brand clients, replying to comments and messages daily.
- Learned community management, content creation and analytics on the job over time under experienced social media staff.
- Gained the community management certification and progressed from coordinator into a full community-manager role.
Education
BA (Hons) Marketing & Digital Media, Marketing & Digital Media
Leeds Beckett University
Sep 2012 – Jun 2015
- Marketing and digital media degree covering social, content and community, with a placement. The placement led directly into community management. Built the foundation behind growing online communities.
Community & Social Media Certification, Digital Marketing
Chartered Institute of Marketing
Jan 2017 – May 2017
- Certification in community and social media management covering content, engagement and moderation. It professionalised the community craft applied daily. Applied directly to growing and managing the community.
Certifications
Community & Social Media
Chartered Institute of Marketing
May 2017 – Present
- Certification in community and social media management covering content, engagement and moderation. It professionalised the community craft applied daily. Applied directly to growing and managing the community.
Highlights
Grew the community
- Grew an online community substantially and lifted engagement through content and genuine interaction. A growing, engaged community is exactly what the role is judged on.
Turns members into advocates
- Turns members into an engaged, loyal audience and advocates for the brand. Genuine community, not just followers, is what creates lasting value.
Community Growth Programme
Community Growth Programme
Jan 2019 – Dec 2019
- Led a community-growth programme of content, events and engagement across the brand's channels, which substantially grew the community and lifted engagement and sentiment over the period.
Languages
- English (UK) — Native or Bilingual Proficiency
- French — Limited Working Proficiency
Technical Skills
- Community Management
- Content Creation
- Social Media
- Engagement
- Moderation
- Events & Campaigns
- Audience Growth
- Analytics & Sentiment
- Copywriting
- Listening
Personal Skills
- Warmth
- Creativity
- Communication
- Empathy
- Organisation
Activities & Interests
- Photography
- Shooting
- Meet People
- Socialising
- Painting
What Matters Most
Before the detail, here is what actually decides a strong community manager résumé:
- Lead with the type of community you run, whether that is a brand's social following, a Discord or Slack server, a forum, a customer advocacy programme or a creator audience, because it tells a manager which platforms and rhythms you already work in.
- Quantify the community itself: member count, growth over a period, engagement rate, active-member ratio and response time, since a growing, active community is exactly what the role is judged on.
- Name the platforms and tools you run hands-on, from Instagram, TikTok, Discord and Reddit to schedulers like Sprout Social or Hootsuite and listening tools like Brandwatch.
- Show moderation and community-health work plainly: guidelines you wrote, escalation and crisis handling, and how you keep a space welcoming and safe rather than just busy.
- Prove you turn members into advocates, with user-generated content, ambassador programmes, events and campaigns that produced real participation, not just reach.
- Back it with sentiment and reporting: how you track mood, surface insight for product or marketing, and report growth to the wider team.
Why This Community Manager Resume Works
This sample reads as someone who genuinely runs a community, not a scheduler who posts and leaves. A few structural choices carry it:
- The summary opens with the two halves of the job at once, growing the community and looking after it, so a recruiter sees both the content side and the people side in the first line rather than a generic social-media pitch.
- Growth and engagement are stated as the headline outcome and then repeated through the highlights and the project, which keeps the reader anchored on the metric the role is actually judged on.
- The bullets separate the distinct crafts of the job, content creation, live conversation, moderation, events and reporting, so a hiring manager can see the candidate does the whole loop, not just publishing.
- The moderation bullet frames the work as keeping the space positive, welcoming and safe, which signals community-health judgement rather than simple comment deletion.
- The career story is clean and believable, a social media coordinator who earned a community certification and stepped into a full community-manager role, showing progression without padding.
- Turning members into advocates appears as its own highlight, which is the difference between a follower count and a community that creates lasting value.
How to Write a Community Manager Resume That Gets Interviews
A community manager résumé is read by a social or marketing lead who needs to know you can grow a space and keep it healthy at the same time. Make these moves:
Once you can see the full loop a lead expects, the task becomes fitting content, moderation, events and reporting onto one legible page. Build yours on a template made for community roles so the platform and growth numbers lead.
Name the community and platform in your first line
A Discord server, an Instagram and TikTok following, a Reddit community, a Slack customer group and a forum all run on different rhythms. Open with it: 'Community manager growing a 40k-member Discord for a gaming brand' tells a lead far more than 'social media professional', and you can draft that opening line on a template built for community roles so the platform lands first.
Quantify the community, not just your posts
Put numbers on the space you own: members and month-on-month growth, engagement rate, active-member ratio, average response time, event attendance and share of user-generated content. A manager hiring for community wants proof the audience grew and stayed active, so lead with the community metric, then the content that drove it.
Show the whole loop, not only publishing
Community work is content, live conversation, moderation, events and reporting. Give each a line so a reader sees you run the full cycle: what you publish, how you spark and reply to conversation daily, how you moderate and de-escalate, the campaigns you run, and how you report growth and sentiment back to marketing or product.
Make moderation and community health explicit
Keeping a space safe and welcoming is a hireable skill, not a footnote. Say you wrote or enforced community guidelines, handled escalations and problem members, managed a crisis or pile-on, and protected the tone of the space. This is what separates a community manager from someone who only schedules posts.
Prove you turn members into advocates
Reach fades, advocacy compounds. Point to an ambassador or superfan programme, a user-generated-content campaign, an AMA or launch event, or a feedback loop you built between members and the product team. A community that creates and defends the brand is the outcome a good lead is really buying.
Report sentiment, not just size
Show you listen as well as broadcast. Name the listening or analytics tools you use, how you track sentiment and surface member insight for marketing or product decisions, and how you present growth and mood to the wider team. Insight from the community is often the most valuable thing a manager brings back.
What to Include in a Community Manager Resume
Beyond the standard sections, a community manager résumé earns its place when it spells out these specifics:
The community type and platforms up front: brand social, Discord, Slack, Reddit, Facebook Groups, forum or in-app community, stated rather than left to guess.
Community metrics: member count and growth, engagement and active-member rates, response time, event turnout and user-generated-content volume.
A tools block: schedulers (Sprout Social, Hootsuite, Buffer, Later), community platforms (Discord, Circle, Discourse), and listening tools (Brandwatch, Talkwalker, Mention).
Moderation and governance: community guidelines you own, escalation and crisis handling, and how you keep the space healthy.
Campaigns and events, from launches and AMAs to ambassador programmes, with the participation they drove.
Reporting and insight: how you track sentiment and feed member feedback to marketing or product.
Extra tips
Community leads often click through to see the space live before shortlisting.
Add a public handle or invite link so they can judge tone and activity in seconds.
Community Manager Resume Summary Examples
Each summary leads with the community and platform, then a strength, then a quantified result. Adapt one to your own sector and seniority:
Entry-level resume summary example
Community manager with two years growing a brand's Instagram and TikTok community from the ground up, handling daily posting, comment and DM replies, and light moderation. Comfortable creating short-form content, scheduling in Later, and sparking conversation that keeps members coming back rather than scrolling past. Grew the combined following from 6,000 to 18,000 in a year and lifted average engagement rate from 1.9% to 4.1% through a consistent content calendar and genuine replies. Wrote the first version of the community guidelines and ran a small user-generated-content campaign that produced over 200 member posts. Looking for a community or social role with a brand that treats its audience as a community, not a broadcast list.
Mid-level resume summary example
Community manager with six years building and running online communities across Discord, Reddit and brand social channels for consumer and gaming brands. Owns the full loop of content creation, daily conversation, moderation and reporting, and is as comfortable de-escalating a pile-on as planning a launch campaign. Grew a flagship Discord from 12,000 to 55,000 members while holding the active-member ratio above 30% and cutting average first-response time to under two hours. Built an ambassador programme of 40 superfans that produced a steady stream of user-generated content and community-led events. Seeking a community-manager role with a brand that measures success by an engaged, loyal community rather than raw follower count.
Senior-level resume summary example
Senior community manager and community lead with eleven years across brand social, Discord and customer advocacy programmes, accountable for community strategy, moderation policy and a team of three. Sets the tone and governance for a 120,000-member community, owns the escalation and crisis playbook, and reports growth and sentiment to marketing and product leadership. Lifted year-on-year engagement by 62% and built a member-feedback loop that shaped three product releases, while keeping a spotless record on community-health incidents. Mentors coordinators toward independent ownership of channels and campaigns. Targeting a head-of-community or senior community role at a brand committed to a genuine, well-run community.
Community Manager Work Experience Examples
Write bullets that pair an action with a community number and an outcome. These sets show how the role reads across different community settings:
Brand social community
- Grew a brand's combined Instagram, TikTok and X community from 22,000 to 61,000 followers in eighteen months by shipping a consistent content calendar and replying to comments and DMs personally every day.
- Lifted average engagement rate from 2.3% to 5.4% by shifting from broadcast posts to conversation-led content, running weekly prompts, polls and member spotlights that pulled the audience into the feed.
- Ran a quarterly user-generated-content campaign that produced over 400 member posts and 1.2 million organic impressions, then reused the best submissions across owned channels with creator permission.
- Reported growth, engagement and sentiment to the marketing team each month, turning community feedback into three content-pillar changes that raised save and share rates across the following quarter.
Discord / Slack community
- Built and moderated a 48,000-member Discord for a gaming brand, holding the active-member ratio above 30% through channels, roles, bots and daily prompts that kept conversation flowing across time zones.
- Wrote the community guidelines and escalation policy from scratch, trained three volunteer moderators, and cut average time-to-respond on flagged messages to under fifteen minutes during peak hours.
- Launched a superfan ambassador programme of 35 members that ran community events and produced a steady stream of guides and clips, lifting weekly active members by 24% over two quarters.
- Handled a launch-day traffic surge and a moderation crisis calmly, keeping the server open and on-tone while resolving over 200 support and conduct issues without a single ban appeal being upheld.
Customer advocacy / community platform
- Managed a 30,000-member customer community on Circle, driving product adoption through onboarding threads, office hours and a searchable knowledge base that deflected roughly 18% of routine support tickets.
- Built a structured feedback loop between members and the product team, surfacing and prioritising over 60 feature requests that fed directly into three shipped releases across the year.
- Ran a monthly AMA and expert-guest series that drew 400-plus live attendees on average, growing recurring event attendance by 40% and deepening relationships with the community's most active members.
- Tracked community health with a monthly sentiment and engagement report, flagging churn-risk cohorts early and working with success and marketing to re-engage them before they went quiet.
Top Community Manager Skills
Group your skills by what you do day to day so a lead can match you to their community fast. Lead with community craft, then the platforms and tools:
Hard skills
- Community growth
- Community moderation
- Content creation
- Social media management
- Content scheduling
- Copywriting
- Engagement strategy
- Events & campaigns
- Ambassador & advocacy programmes
- Community guidelines & governance
- Crisis & escalation handling
- Social listening
- Sentiment analysis
- Analytics & reporting
- Discord & Slack administration
- Sprout Social / Hootsuite
- Brandwatch / Talkwalker
- User-generated content
Soft skills:
- Warmth
- Empathy
- Communication
- Creativity
- Level-headedness
- Organisation
Extra tips
Engagement means different things per platform: lead with weekly-active share on Discord and saves plus shares on Instagram, not raw likes.
Certifications for a Community Manager
Community management is a skills-led field, so certifications support experience rather than replace it. These optional credentials are the ones that genuinely strengthen a community or social résumé:
-
CMX Community Management
— CMX (Bevy) Optional; the best-known dedicated community-management credential, useful for standalone community roles rather than pure social.
-
Hootsuite Social Marketing
— Hootsuite Academy Optional; validates paid and organic social skills and is widely recognised for brand-social community work.
-
HubSpot Social Media
— HubSpot Academy Optional and free; covers social strategy and community building, a low-cost signal for early-career candidates.
Common Community Manager Resume Mistakes
These are the slips that make a capable community manager read as just another poster:
- Describing the job as posting content only, with no mention of moderation, conversation, events or reporting, which reads as a scheduler rather than a community owner.
- Leaving out community numbers: no member count, growth, engagement rate or response time, so a lead cannot tell whether the community actually grew or stayed active.
- Not naming the platform, since a Discord community, a brand Instagram and a customer forum are very different jobs and the reader needs to know which one you run.
- Hiding the moderation and community-health work, when handling escalations, guidelines and a crisis calmly is exactly what a hiring manager worries about.
- Counting followers instead of engagement, when active, returning members and advocates are what the role is judged on, not a vanity total.
- Skipping the tools, so a reader cannot see whether you run schedulers, community platforms and listening tools hands-on or only in theory.
Community Manager Resume FAQs
The questions candidates most often search when writing a community manager résumé:
Lead with community craft: growth, moderation, content creation, engagement and reporting, then name the platforms and tools you run hands-on. Pair each with a number where you can, since a lead is scanning for proof you can both grow a community and keep it healthy.
Use community metrics, not just post counts: member growth over a period, engagement rate, active-member ratio, average response time, event attendance and user-generated-content volume. These are the numbers a hiring manager uses to judge whether your community actually thrived.
A community manager owns the two-way relationship with members: moderation, conversation, events, advocacy and sentiment, while a social media manager leans toward publishing, campaigns and reach. Show the community side clearly by claiming moderation, community health and advocacy work, not just posting.
No. Community management is skills-led, so proven community growth and moderation matter far more than any certificate. Optional credentials like CMX, Hootsuite or HubSpot can support an early-career résumé, but experience and community numbers carry the interview.
Name the concrete work: community guidelines you wrote or enforced, escalation and crisis handling, moderators you trained, and how you kept the space safe and on-tone. Add a number where you can, such as response time on flagged content or issues resolved during a launch surge.
One page for under roughly eight years of experience, two pages once you lead a community team or own strategy and governance. Use any extra space for quantified growth, moderation and advocacy wins, never for routine posting duties already implied by the role.
Open with the community and platform you run, then the strength you bring and one quantified result, such as growth or engagement lift. If writing that opener to a hiring standard feels tricky, you can build it on a résumé shaped with an expert writer so the community metric leads.
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