Claims Adjuster Resume Sample

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Insurance claims adjuster with eight years handling motor and property claims for a Mumbai general insurer, managing a caseload of around 150 open claims. Investigates and assesses claims end to end — coverage, liability, damage and settlement — balancing fair, fast payouts to genuine claimants against catching fraud. Recovered significant amounts by identifying inflated and staged claims, and keeps settlement turnaround within service targets. Negotiates settlements, coordinates surveyors and repairers, and documents decisions to withstand audit and dispute. Sharp on policy interpretation and calm with distressed claimants. Looking for a claims-adjuster or claims-team-lead role with an insurer that values sound judgement and good customer outcomes.

Work Experience

Meridian General Insurance - Mumbai, India

Claims Adjuster (Motor & Property) April 2018 to Present 8 years & 3 months

Manage a caseload of around 150 open motor and property claims, assessing coverage, liability, damage and settlement.
Recovered significant sums by identifying inflated, exaggerated and staged claims through careful investigation.
Negotiate settlements with claimants, repairers and third parties, keeping payouts fair and within policy.
Keep settlement turnaround within service targets even at peak claim volumes after major weather events.
Coordinate surveyors, loss assessors and repair networks to validate and progress claims.
Document every decision with clear rationale so it stands up to audit and dispute.