
Robert Fillmore
Cable Technician
Getting homes and businesses connected and keeping them that way
Cable technician with eight years installing, troubleshooting and maintaining cable, internet and phone services for residential and commercial customers across Phoenix. Runs and terminates coax, fiber and Ethernet, sets up modems, routers and TV equipment, and diagnoses signal and connectivity faults at the customer site. Earned the area's top customer-satisfaction rating two years running for clean installs and clear explanations. Reads signal levels and uses test equipment to fix problems right the first time, works safely at height and in tight spaces, and handles every job from new installs to outage repairs. Punctual, tidy and genuinely good with customers who just want it working. Clean driving record. Looking for a cable-technician or field-service role with a provider that values quality installs and good service.
Desert Communications, Phoenix - Phoenix, USA
Cable Technician April 2016 to Present 10 years & 3 months
Earned the area's top customer-satisfaction rating two years running for clean installs and clear service.
Run and terminate coax, fiber and Ethernet and set up modems, routers and TV equipment.
Read signal levels and use test equipment to diagnose and fix faults the first time.
Work safely at height and in tight spaces across both new installs and outage repairs.
Explain the setups clearly to the customers so they leave confident their service really works.
Arizona Home Services - Phoenix, USA
Cable Installer August 2014 to March 2016 1 year & 8 months
Learned the coax running, the termination and signal testing on the job.
Gained the fiber-optics and telecom-cabling certification while working on the routes.
Moved into a full cable-technician role with commercial work too.
Arizona Home Services - Phoenix, USA
Telecom Helper / Apprentice June 2012 to July 2014 2 years & 2 months
Learned the cabling, safe working and customer service on the job.
Built up the hands-on basics that the trade is built on.
Then earned the move into a full cable-installer role from there.
Phoenix Central High School
High School Diploma (August 2011 to June 2014)
Fiber Optic Association (FOA)
Fiber Optics & Telecom Cabling Certification (January 2016 to May 2016)
Top customer ratings
Fixed first time
Commercial Fibre Installation
Cable Technician (January 2019 to May 2019)
Multi-Dwelling Cable Rollout
Cable Technician (March 2020 to August 2020)
Fiber Optics & Telecom Cabling
Fiber Optic Association (FOA) (May 2016 to Present)
Network Setup & Safe Working at Height
SCTE (April 2019 to Present)
- Cable Installation
- Fiber Optic Termination
- Coax & Ethernet
- Signal Testing
- Modem & Router Setup
- Fault Diagnosis
- Outage Repair
- Test Equipment
- Safety at Height
- Customer Service