Spa Manager Resume Sample

Kylie Noden Spa Manager 13 Highland Road, London, EC1 HJK, United Kingdom

kangna@gmail.com

447719927728

A visionary and results-driven Spa Professional offering 7+ years’ progressive growth and success streamlining operations of spa. Exceptional negotiation and relationship building skills with ability to motivate staff to outperform expectations. Adept at performing all human resource functions for spa staff and therapists/estheticians such as hiring, training, interviewing, evaluating performance, scheduling work, conducting staff meetings, resolving concerns or disputes, disciplining and terminating and related record keeping

Professional Experience

Hand Stone Massage Spa

Spa Manager

(Jun 2013 to Present) 11 Years & 6 Months

Recruited, hired and terminated spa therapists as well as supervised and trained a staff of twelve.

Maintained Equinox standards of excellence, interfacing with guests, club members and staff.

Upheld the ambience and appearance of multiple spa and treatment rooms. Performed full range of facial and body treatments as primary aesthetician.

PRO Sports Club

Assistant Spa Manager

(Feb 2011 to May 2013) 2 Years & 3 Months

Managed a staff of 48 which consisted of Massage Therapists, Spa Attendants, Supervisors and Certified Lifeguards. Hiring/Termination

Enhanced Spa menu to maximize sales to turn Spa that operated in Red only as amenity to operate and show year over year profit.

Collaborated with Marketing Team to seek opportunities to increase sales Enforced internal policies and procedures to ensure safety of guests and employees

Herbalfairy & Beauty

Spa messager

(Apr 2009 to Jan 2011) 1 Year & 9 Months

Initiated and maintained top of industry hospitality and spa service standards through protocol, on-site education, troubleshooting, resolution, and support to both internal and external guests

Executed specific initiatives of planning, marketing, cost-control, staff training, employee relations, and guest satisfaction

Trained newly hired reception and booking staff on all spa software necessary to perform daily functions

Technical Skills

Managing spa and resort operations
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Profound knowledge of spa products
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Extensive knowledge of spa therapies
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Ability to track spa activities
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Ability to motivate employees
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Solid conflict resolution skills
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Exceptional people skills
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Problem solving Skills
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Use of MS Office applications
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Market Updates
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Data Analysis
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Personal Skills

Education

School of Yoga

Specialization in Yoga and Aerobics

(Aug 2007 to Mar 2009)

London Business School

BS (Business Management)

(Sep 2003 to May 2007)

CATS College

GCE Advanced Level

(Feb 2001 to Jan 2003)

OTHERS

More Achievements

• Enhanced revenues by 30% by actively engaging in productive business relations and enhancing clientele through utilization of referral base, Initiated 3 deal packages to cater for the financial needs of potential customers, Coordinated the spa internship program thrice efficiently