Service Manager Resume Sample

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Gary Robinson
Service Manager

Running a service department that delivers

[email protected]
+44 113 555 1484
linkedin.com/in/gary-robinson-service

Service manager with thirteen years in automotive service, the last six running the service department of a busy dealership in Leeds. Runs the department as a business and a team — leading technicians and advisors, hitting workshop productivity and revenue targets, keeping customers satisfied, and balancing throughput with the quality that brings cars back. Grew service revenue and satisfaction together and turned around an underperforming workshop. Leads the service team, owns workshop productivity and revenue, drives customer satisfaction, manages warranty and quality, and develops staff. Hands-on, commercial and people-focused. Looking for a service-manager role with a dealership or workshop that wants its service department run well and its customers kept happy.

Work Experience
Leeds Car Dealership - Leeds, UK

Service Manager January 2019 to Present 7 years & 7 months

Run the service department as a business and a team, balancing throughput with the quality that brings cars back.
Grew service revenue and customer satisfaction together and turned around an underperforming workshop.
Lead technicians and advisors, keeping the workshop productive and the front desk looking after customers well.
Own workshop productivity and revenue, planning the workload so the bays stay full and the targets are hit.
Drive customer satisfaction, making sure cars are fixed right first time and customers are kept informed.
Manage warranty, quality and staff, keeping the department compliant, profitable and properly developed.
UK Auto Service Group - Leeds, UK

Workshop Controller / Senior Technician July 2010 to December 2018 8 years & 6 months

Worked as a technician and then workshop controller, building service and team-leadership experience over years.
Ran the workshop load, quality and staff, steadily developing the breadth a manager role demands.
Learned workshop control, productivity and quality on the job across more than eight years.
Gained the certificate and track record that led into a service-manager role of my own.
Education
Leeds College of Technology

Diploma in Automotive Management (September 2007 to June 2010)

Diploma in automotive management covering service operations, vehicle technology and business, with a placement. The programme built the foundation running a service department requires. It led from the workshop into management.
Institute of the Motor Industry

Service Management & Leadership Certificate (January 2013 to June 2013)

Certificate covering service-department management, productivity and customer experience to a recognised standard. It sharpened the management side of service. It supported running a workshop profitably while keeping customers happy.
Highlights
A manager who runs it well
Relied on by the dealership to run a profitable, well-regarded service department, valued for growing revenue and satisfaction together, turning a workshop around and developing the technicians and advisors in his team.
Grew revenue and satisfaction
Grew service revenue and customer satisfaction at the same time. Pushing more work through without hurting the customer is hard, so lifting both reflects a department run well rather than just run hard.
Turned a workshop around
Turned around an underperforming workshop. Fixing a struggling service department means rebuilding productivity, quality and the team together, among the toughest and most valuable challenges a service manager faces.
Certifications
Service Management & Leadership Certificate

Institute of the Motor Industry (June 2013 to Present)

Certificate covering service-department management, productivity and customer experience to a recognised standard, which sharpened the management side of service and supports running a workshop profitably while keeping customers happy.
Technical Skills
  • Service Department Management
  • Workshop Productivity
  • Service Revenue
  • Team Leadership
  • Customer Satisfaction
  • Warranty & Quality
  • Workload Planning
  • Staff Development
  • Vehicle Technology
  • Compliance
Langauges
English (UK)
Native or Bilingual Proficiency
French
Limited Working Proficiency
Personal Info
Location
Leeds, UK
Nationality
British
Gender
Male
Notice Period
2 months
Date of Birth
1988-09-12
Personal Skills
Hands-On Leadership
Commercial Awareness
People Skills
Reliability
Communication

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