
Luxury service that builds lasting clients
Senior sales associate with nine years on the floor of luxury jewellery and watch boutiques in Geneva. Sells the way luxury demands — building genuine relationships with discerning clients, knowing the pieces and their stories intimately, guiding high-value purchases with patience, and turning first-time buyers into clients for life. Consistently the boutique's top performer and the keeper of its most important client relationships. Sells and advises high-value clients, builds a personal clientele, handles VIP and bespoke requests, mentors junior associates, and represents the brand. Polished, knowledgeable and relationship-driven. Looking for a senior-associate or clienteling role with a luxury house that knows great service is what its reputation is built upon.
Senior Sales Associate January 2018 to Present 8 years & 10 months
Consistently the boutique's top performer and the keeper of its most important client relationships.
Build genuine relationships with discerning clients, earning the trust that high-value purchases depend on.
Guide high-value purchases with patience, knowing the pieces and their stories intimately enough to advise well.
Handle VIP and bespoke requests, giving the most important clients the personal service they expect.
Mentor junior associates and represent the brand, raising service standards across the boutique floor.
Sales Associate February 2014 to December 2017 3 years & 11 months
Served discerning clients and learned the products deeply, steadily developing the polish a senior role demands.
Learned clienteling, product knowledge and luxury service on the job across nearly four years.
Gained the experience and certificate that led into a senior sales-associate role of my own.
Diploma in Luxury Retail & Gemology (September 2011 to June 2013)
Clienteling & Luxury Service Certificate (August 2013 to January 2014)
Swiss Luxury Institute (January 2014 to Present)
- Luxury Selling
- Clienteling
- High-Value Sales
- Product & Gem Knowledge
- Relationship Building
- VIP & Bespoke Service
- Brand Representation
- Mentoring
- CRM & Client Records
- Discretion