Scheduler Resume Sample

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Scheduler with eight years planning work, people and resources for a field-services and maintenance company in Manchester. Builds and manages the schedule that keeps engineers, jobs and customers aligned — allocating work efficiently, juggling priorities and emergencies, and keeping everyone informed when plans change. Rebuilt the scheduling process and system, improving job completion rates and reducing wasted travel time. Plans engineer rosters and routes, dispatches and reschedules jobs, manages parts and appointment booking, and is the calm voice coordinating between customers, engineers and managers. Strong on the logistics, the systems and staying composed when the day falls apart. Quick-thinking and unflappable under pressure. Looking for a scheduler, planner or dispatch-coordinator role with a service or field-based operation that lives or dies by its schedule.

Work Experience

Manchester Field Services - Manchester, UK

Scheduler April 2016 to Present 10 years & 3 months

Build and manage the schedule, aligning the engineers, the jobs and customers each and every day.
Rebuilt the whole scheduling process and the system, improving job completion and reducing wasted travel time.
Allocate all the work efficiently and juggle the priorities, emergencies and the constantly changing demand.
Plan the engineer rosters and routes and dispatch and reschedule the jobs in real time.
Manage all the parts, the appointment booking and the customer communication on all the timings.
Stay calm coordinating between all the customers, the engineers and managers under real daily pressure.