Retail Assistant Resume Sample

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Grace Thompson

Retail Assistant

Helpful service and a tidy, well-run shop

+44 113 555 1402
Leeds, UK

Retail assistant with four years on the shop floor of a fashion and a homeware store in Leeds. Keeps the shop running and customers happy — serving and advising shoppers, handling the till, keeping shelves stocked and tidy, and being the helpful, cheerful presence that makes people want to come back. Consistently hit add-on sales targets and was regularly praised by customers for genuinely helpful service. Serves and advises customers, operates the till, restocks and merchandises, handles stock deliveries, and keeps the floor clean and shoppable. Friendly, reliable and hard-working. Looking for a retail-assistant role with a shop that values good service and a well-kept floor.

LocationLeeds, UK
NationalityBritish
GenderFemale
Notice Period2 weeks
Date of Birth2000-09-12
Work Experience
(January 2021 to Present)5 years & 7 months

Leeds Fashion Store - Leeds, UK

Retail Assistant

Keep the shop running and customers happy, being the helpful presence that makes people want to come back.
Consistently hit add-on sales targets and was regularly praised by customers for genuinely helpful service.
Serve and advise customers warmly, helping them find what they need and suggesting what goes well with it.
Operate the till accurately, handling payments, returns and discounts correctly so the drawer always balances.
Restock and merchandise the floor, keeping shelves full, tidy and laid out so the shop looks its best.
Handle stock deliveries and keep the floor clean and shoppable, so customers always find an inviting store.
(January 2020 to December 2020)1 year

UK Homeware Store - Leeds, UK

Sales Assistant

Served customers and worked the till and floor in a busy homeware shop, learning retail hands-on each day.
Helped customers, restocked and merchandised each day, steadily building service and floor skills.
Learned customer service, till handling and stock work on the job during this first role.
Gained the certificate and experience that led into a fashion-retail assistant role of my own.
Education
(September 2017 to June 2019)1 year & 10 months

Leeds City College

BTEC in Retail Business - Retail

BTEC in retail business covering customer service, sales, merchandising and stock, with a placement. The course built the practical foundation working a retail floor requires. It led directly into a shop-floor retail role.
(August 2019 to December 2019)5 months

UK Retail Skills Academy

Customer Service Certificate - Retail

Certificate covering customer service, selling and till handling to a recognised standard. It sharpened the practical retail toolkit. It supported serving customers, handling the till and running a floor section well.
Highlights

Hit add-on targets

Consistently hit add-on and link-sales targets on the floor. Suggesting what genuinely goes with a purchase lifts the value of each sale, so meeting add-on targets reflects helpful selling rather than pushy upselling.

A reliable floor presence

Valued by the shop as a friendly, hard-working assistant who serves customers well and keeps the floor in good order, trusted to run a section and to be the helpful face customers remember.

Praised for service

Regularly praised by customers for genuinely helpful service. Good service is what turns a one-off shopper into a regular, so being named by happy customers reflects exactly the kind of help a shop wants on its floor.
Technical Skills
  • Customer Service
  • Till Operation
  • Add-On Selling
  • Merchandising
  • Stock Replenishment
  • Product Knowledge
  • Deliveries & Stockroom
  • Returns Handling
  • Floor Standards
  • Teamwork
Languages

English (UK)

Native or Bilingual Proficiency

French

Limited Working Proficiency
Certifications

Customer Service Certificate

UK Retail Skills Academy (December 2019 to Present)

Certificate covering customer service, selling and till handling to a recognised standard, which sharpened the practical retail toolkit and supports serving customers, handling the till and running a floor section well.
Personal Skills
  • Friendliness
  • Reliability
  • Hard Work
  • Helpfulness
  • Communication
Activities & Interests

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