Receptionist Resume Sample

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Sofia Rossi

Receptionist

The warm, capable first face of the business

[email protected]
+39 02 5550 1381
linkedin.com/in/sofia-rossi-reception

Receptionist with six years on the front desk of a corporate office and a busy clinic in Milan. Is the first impression and the calm centre of the front of house — greeting visitors warmly, handling a busy switchboard, managing appointments and meeting rooms, and keeping reception running smoothly however hectic the day gets. Kept the front desk calm and welcoming through high-volume days and was repeatedly praised in client feedback. Greets and directs visitors, manages calls and enquiries, books appointments and rooms, handles mail and admin, and supports the office. Warm, organised and unflappable. Looking for a receptionist or front-of-house role with an organisation that understands the front desk sets the tone for everything else.

Work Experience

Milan Corporate Office - Milan, Italy

Receptionist January 2019 to Present 7 years & 7 months

Be the first impression and the calm centre of front of house, setting the tone for everyone who walks in.
Kept the front desk calm and welcoming through high-volume days and was repeatedly praised in client feedback.
Greet and direct visitors warmly, making sure everyone is looked after, signed in and pointed the right way.
Handle a busy switchboard and enquiries, answering, screening and routing calls quickly and politely all day.
Manage appointments and meeting rooms, juggling diaries and bookings so people and spaces line up without clashes.
Handle mail and admin and support the office, being the dependable hub the whole front of house relies on.

Italy Medical Clinic - Milan, Italy

Front Desk Assistant February 2017 to December 2018 1 year & 11 months

Ran the front desk of a busy clinic, greeting patients and managing appointments, learning reception hands-on.
Handled calls, bookings and enquiries under pressure each day, steadily building front-of-house skills.
Learned greeting, scheduling and switchboard handling on the job during this first role.
Gained the certificate and experience that led into a full corporate-receptionist role of my own.
Education

Milan Business Institute

Diploma in Business Administration (September 2014 to June 2016)

Diploma in business administration covering office skills, communication, IT and customer service, with a placement. The programme built the organisational and people foundation front-of-house work requires. It led directly into reception.

Italian Office Skills Academy

Customer Service & Office Skills Certificate (August 2016 to January 2017)

Certificate covering customer service, telephone handling and office software to a recognised standard. It sharpened the practical front-desk toolkit. It supported greeting visitors, handling calls and running reception professionally.
Highlights

Calm under high volume

Kept the front desk calm and welcoming even through the busiest, most hectic days. Staying composed and warm when visitors, calls and problems all arrive at once is exactly what holds front of house together.

The face people remember

Known as the warm, capable face of the front desk who makes visitors feel looked after and keeps the office running, trusted to represent the organisation well to everyone who walks through the door.

Praised by clients

Was repeatedly named positively in client and visitor feedback. As the first and last person people meet, a receptionist shapes how the whole organisation is perceived, so consistent praise reflects real impact.
Activities & Interests
Dart
News
Meet People
Chess
Travelling
Certifications

Customer Service & Office Skills Certificate

Italian Office Skills Academy (January 2017 to Present)

Certificate covering customer service, telephone handling and office software to a recognised standard, which sharpened the practical front-desk toolkit and supports greeting visitors, handling calls and running reception professionally.
Technical Skills
  • Front-of-House Reception
  • Switchboard Handling
  • Visitor Management
  • Appointment Scheduling
  • Meeting Room Booking
  • Customer Service
  • Office Administration
  • Mail & Couriers
  • Office Software
  • Diary Management
Langauges

Italian

Native or Bilingual Proficiency

English (UK)

Full Professional Proficiency
Personal Info

Location

Milan, Italy

Nationality

Italian

Gender

Female

Notice Period

1 month

Date of Birth

1996-09-12
Personal Skills

Warmth

Organisation

Composure

Multitasking

Communication

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