Practice Manager Resume Sample

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Practice manager with thirteen years running the business side of healthcare practices in Leeds, the last six managing a busy GP surgery. Keeps the practice running — staff, finances, compliance, patient services and the systems behind good care — so clinicians can focus on patients. Led a service redesign and appointment-system overhaul that cut waiting times and lifted patient-satisfaction scores. Manages budgets and contracts, leads the admin and reception team, ensures CQC compliance and information governance, and handles HR, complaints and the day-to-day that keeps a practice working. Strong on the operations, the regulations and the people, and calm at the centre of a demanding environment. Trusted by partners and staff alike. Looking for a practice-manager or healthcare-operations role with a practice or clinic that wants its business side run well.

Work Experience

Leeds Medical Practice - Leeds, UK

Practice Manager

(April 2016 to Present)

Run the full business side of a busy GP practice so the clinicians can focus on patients.
Led a service redesign and appointment-system overhaul that cut the waiting times and lifted patient satisfaction.
Manage all the practice budgets, all the NHS contracts, the finances and the income streams.
Lead the whole admin and the reception team across the HR, the rotas and performance.
Ensure the CQC compliance, the information governance and the patient-safety standards across the practice.
Handle all the complaints, the patient services and the whole day-to-day running of the practice.