Patient Access Representative Resume Sample

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Patient access representative with seven years at the front desk of hospitals and clinics in Phoenix. The first point of contact for patients — registering and checking them in, verifying insurance and eligibility, scheduling, and handling billing questions with accuracy and genuine care. Cut registration errors and insurance denials by tightening the intake and verification process. Manages patient registration and demographics, verifies insurance and authorizations, collects copays, schedules appointments, and supports patients through paperwork at a stressful time. Strong on both the accuracy and compliance the role demands and the warmth patients need. Calm and reassuring with anxious or unwell patients. Looking for a patient-access, registration or healthcare front-desk role with a provider that values an accurate, caring front office.

Professional Experience

Phoenix Medical Center - Phoenix, AZ

Patient Access Representative

(April 2017 to Present)

Register and check in the patients as the first point of contact at the front desk.
Cut the registration errors and insurance denials by tightening the intake and verification process.
Verify all the insurance, the eligibility and the authorizations and collect all the copays accurately.
Schedule all the appointments and manage all the patient demographics and the records very carefully.
Handle all the billing questions and support the patients through paperwork at a stressful time.
Stay warm and reassuring with all the anxious or unwell patients at the front desk.