Passenger Service Agent Resume Sample

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Passenger service agent with seven years at Copenhagen Airport handling check-in, boarding and gate operations for short- and long-haul carriers. Works the full passenger journey — check-in, baggage, boarding and irregular-operations recovery — and keeps flights pushing back on time. Calm and quick when things go wrong, rebooking passengers through cancellations and delays while keeping people informed and composed. Trained on the DCS departure-control system, dangerous-goods awareness and airport security procedures. Fluent across the desk and the gate, and trusted as a shift lead during disruption. Looking for an airport passenger-services role with an operator that values service, accuracy and grace under pressure.

Work Experience

Nordic Ground Handling (Copenhagen Airport) - Copenhagen, Denmark

Passenger Service Agent April 2017 to Present 9 years & 3 months

Handle check-in, baggage acceptance, boarding and gate operations for multiple carriers across the full daily schedule.
Manage on-time departures, coordinating closely with cabin crew, ramp and operations to meet tight turnaround windows.
Recover irregular operations during delays and cancellations, rebooking and reaccommodating affected passengers calmly under pressure.
Operate the DCS departure-control system for check-in, seat allocation, baggage acceptance and boarding control throughout.
Apply security, travel-document checks and dangerous-goods procedures accurately and consistently on every single flight.
Act as shift lead during disruption, directing colleagues and keeping anxious passengers informed and reassured.

Copenhagen Air Services - Copenhagen, Denmark

Check-In Agent August 2014 to March 2017 2 years & 8 months

Processed check-in and baggage acceptance for high-volume short-haul flights through peak periods.
Handled passenger queries, document checks and special-assistance requests at the desk.
Learned the DCS departure-control system and gate procedures, broadening into boarding duties.
Kept the check-in line moving to meet tight cut-off times on busy departures.
Built the service and operational skills that led to the full passenger-service-agent role.