Hotel Receptionist Resume Sample

• Looking after the paper work and documentation is my duty. Greeting guests and answering queries of visitors is my primary duty. • I am also in charge of the reception decor and redesigned the area after approval from Manager.

• Responsible for greeting guests and quickly getting through the check in procedure. • I was also responsible for the paper work and verification of documents submitted by international guests as part of the fomalities. • All the computer data was to be updated by me and I maintained logs of room services and conceirge.

• I learned about customer service through this job. I was responsible for looking after all the computer related work. I was to greet customers nicely and then find out reservation details. • I was responsible for finding the required room and informing the guest of any deals or promotions that we offered. It was my duty to ensure that the guest feels good abou the hotel and the first step was to ensure a smooth check in.

• I worked in the hotel as a staff member responsible for handling the keys and ushering the valet. Basically, my job was to see that the reservation and guest check in procedure was quick and easy. This required attending phone calls and making tentative bookings. I had to attend the calls and write down all details of the guest on a register. • I had to maintain the ambiance of the reception. This meant looking after the guests sitting there. Helping guests and visitors. My job included fast and friendly service and I also escorted guests to their rooms.