Hotel Front Desk Agent Resume Sample

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Lucas Fernandes
Hotel Front Desk Agent
A smooth check-in and a problem solved before it grows
Email
[email protected]
Phone
+351 21 555 1089
Linkedin
linkedin.com/in/lucas-fernandes-hotel

Hotel front desk agent with six years on reception at busy hotels in Lisbon. The face of the hotel at check-in and check-out — handling arrivals, departures, bookings and the steady stream of guest requests with warmth, accuracy and a knack for fixing problems before they spoil a stay. Recognised in guest reviews by name and trusted to run the desk on the night shift. Checks guests in and out, manages reservations and the property system, handles payments and requests, resolves complaints, and coordinates with housekeeping and other departments. Warm, organised and calm under pressure. Looking for a front-desk or guest-services role with a hotel that knows reception shapes the whole stay.

Personal
Location
Lisbon, Portugal
Nationality
Portuguese
Gender
Male
Availability
Flexible / shifts
Date of Birth
1997-09-12
Technical Skills
  • Check-In & Check-Out
  • Reservations Management
  • Property Management Systems
  • Payment Handling
  • Complaint Resolution
  • Guest Requests
  • Upselling
  • Night Audit
  • Department Coordination
  • Multilingual Service
Personal Skills
Warmth
Composure
Organisation
Problem Solving
Communication
Languages
Portuguese
Native or Bilingual Proficiency
English (UK)
Full Professional Proficiency
Spanish
Professional Working Proficiency
Professional Experience
Tagus Grand Hotel

Hotel Front Desk Agent January 2019 to Present

Run the front desk of a busy hotel, the face of the property at check-in, check-out and every request in between.
Recognised in guest reviews by name and trusted to run the desk on the night shift with full responsibility.
Check guests in and out smoothly and accurately, making arrivals feel welcome and departures quick and correct.
Manage reservations and the property system, handling bookings, room moves and rates without errors or double-bookings.
Resolve complaints and requests calmly, often fixing a problem before it has the chance to spoil a guest's whole stay.
Coordinate with housekeeping and other departments, joining up the hotel behind each guest so requests actually happen.
Bairro Boutique Hotel

Receptionist July 2018 to December 2018

Handled reception at a boutique hotel, checking guests in and out and managing bookings and requests.
Supported guests with local information and problems, learning front-office systems and service on the job.
Learned check-in, reservations and guest service on the job over several busy months.
Gained the experience that led into a front-desk agent role at a larger hotel.
Education
Lisbon School of Tourism

Associate — Diploma in Hotel Management (September 2016 to June 2018)

Diploma in hotel management covering front office, guest service and hotel operations, with a placement. The course combined service theory with real hotel work. It led directly into front-desk roles.
Escola Secundária de Lisboa

High School — High School Diploma (September 2011 to June 2016)

High school diploma completed alongside part-time hospitality work, building early people skills and reliability. The mix taught composure and time management. It set the foundation for a hotel career.
Certifications
Hotel Management Diploma

Lisbon School of Tourism (June 2018 to Present)

Diploma in hotel management covering front office, guest service and hotel operations to a recognised standard. It combined service theory with real hotel work and grounds the front-office craft applied at the desk every day.
Highlights
Named in guest reviews
Recognised in guest reviews by name for warm, helpful service at the front desk. When guests remember and praise the person who checked them in, it is the clearest sign of genuinely memorable hospitality.
Trusted on nights
Trusted to run the front desk solo on the night shift, handling the audit, late arrivals and any problems alone. Being handed the desk overnight is the clearest sign of a front-desk agent management fully relies on.
Recognition
Guest Service Recognition

Tagus Grand Hotel (January 2021 to Present)

Recognised by management for guest-review scores and complaint recovery across several quarters. The recognition reflected consistently warm, accurate front-desk service across thousands of guests rather than a single good week.
Activities & Interests
Radio
Cycling
Poker
Feed Baby
Family

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