Guest Service Agent Resume Sample

www.example.com

0013759821450

linn.dash@gmail.com

Linn Dash Guest Service Agent

Enthusiastic and hospitable with good experience of customer service. Working with an efficient team and keeping each member active. Dedicated and possessing good communication skills enabling customers to be able to share their concerns and improve their experience. Taking care of accommodation and finding ways to improve the standards and customer relations. Providing the best experience within the budget of customers.

Work Experience

18 Years & 6 Months
Jun 2006 to Present

Green Way Hotel

Guest Service Agent

Have been serving guests for more than a decade and know the regular guests by name. I look after personal needs and ensure that the room service is efficient. I also look after the reminder calls such as alarms and meeting schedules of guests. Booking tickets for city tour or arranging rides for guests is also my responsibility.

Taking care of the rooms and ensuring clean, pleasant rooms for guests is my duty. I kee a check on the guests and make sure all their requirements are met properly.
Feb 1996 to May 2006
10 Years & 3 Months

Chinese Dragon Hotel New Jersey

Guest Service Agent

Experience of customer service and assisting guests to make their stay pleasurable. I was responsible for hiring cabs, setting reminders and assisting guests around the hotel.

I was also responsible for setting the schedules for tours and trips to the zoo or New York City for foreigners and local guests.

Education

1993 - 1996

Danish School for Hotel and Tourism

Diploma Hospitality

Learned about all aspects of hotel services.
1990 - 1992

International Studies School

GCE Advanced School

A good student with interest in Sociology.

Languages

Mandarian

Native or Bilingual Proficiency

English (UK)

Professional Working Proficiency

Spanish

Elementary Proficiency
Technical Skills

0

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- Customer Relations
  
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- Advertising
  
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- Social Media Marketing
  
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- Strategy Development
  
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- Email Marketing
  
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- Sales Calls
  
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- Business Plans
  
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- Lead Generation
  
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- Sales Management
  
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- Sales Control Systems
  
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Achievements

Won best customer service agent prize.

Was given award for efficient service.
Hotel Renovation Assistance

Traveled to China to get kitchen utensils and diningware. It was a big achievement for me to be selcted as translator and mediator. I learned from the experience.