Guest Relations Officer Resume Sample

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Guest relations officer with five years making guests feel genuinely welcome at a busy Brighton hotel. Greets and looks after guests through their stay, handles requests and complaints, and turns small touches into memorable visits. Helped lift the hotel's online review scores through attentive, proactive service and quick problem-solving. Manages check-in support, loyalty recognition, special-occasion arrangements and the lobby experience, working closely with reception and housekeeping. Calm with a frustrated guest and quick to put things right before they escalate. Personable, presentable and genuinely enjoys the job. Looking for a guest-relations or front-of-house role with a hotel that competes on service.

Work Experience

(April 2019 to Present)7 years & 3 months

Seafront Hotel Brighton - Brighton, UK

Guest Relations Officer

Greet and look after guests throughout their stay, handling requests, queries and complaints warmly.
Helped lift the hotel's online review scores through attentive, proactive and personalised service.
Arrange special-occasion touches, loyalty recognition and small extras that make stays memorable.
Resolve guest complaints quickly and graciously, putting things right before they escalate.
Support check-in, manage the lobby experience and coordinate with reception and housekeeping.
Handle VIP and returning guests with extra care and attention to their preferences.