Responsible for training hotel management in order to provide the best customer service.
I ensure that not only the front office but the whole reception and lobby area are pleasantly decorated to make guests feel welcomed. I also ensure that all work teams work in coherence.
I take telephone calls and answer all kinds of queries of customers.
AmyRichards
Front Office
Responsible office manager with good communication and leadership skills. I have been supervising smooth, efficient and mannerly workings of the front office. It is with courteous behavior, good interpersonal skills and discipline that I have led teams to deliver quality customer service along with efficient maintenance of the office space. I wish to work in a challenging environment where the front office staff requires an experienced manager.
Professional Experience
Bed n Breakfast Dallas
Front Office Manager June 2013 to Present 13 years & 1 month
Regal Hotel
Front Office Manager February 2006 to May 2013 7 years & 4 months
Responsible for looking after the reception area and answering queries on the telephone and guests.
I was also responsible for greeting guests and attending their requests. I wrote weekly reports about the cleaning staff and these performance reports determined the annual bonuses. I also kept a check on the credit card verifications and passport verifiation of guests.
My primary duties included the maintnenace of front office decor and good customer service in the hotel. I ensured that all teams such as room service, cleaning and outdoor workers were in coordination with one another and made the hotel management a smooth function.
I was also responsible for greeting guests and attending their requests. I wrote weekly reports about the cleaning staff and these performance reports determined the annual bonuses. I also kept a check on the credit card verifications and passport verifiation of guests.
My primary duties included the maintnenace of front office decor and good customer service in the hotel. I ensured that all teams such as room service, cleaning and outdoor workers were in coordination with one another and made the hotel management a smooth function.
Up State Motel
Front Office Manager April 2001 to January 2006 4 years & 10 months
Responsible for looking after the front office and supervising the cleaning and maintenance staff.
I loked after the payments and bills and kept a check on the cash register. My main duties included managing the teams in accordance with the motel's policies.
Excellent customer service and efficient cleaning was looked after by me. We also offered the guests cleaning services on demand, which turned out to be a profitable business.
I loked after the payments and bills and kept a check on the cash register. My main duties included managing the teams in accordance with the motel's policies.
Excellent customer service and efficient cleaning was looked after by me. We also offered the guests cleaning services on demand, which turned out to be a profitable business.
Education
Texan College
BS (Business Management) (September 1996 to May 2000)
Dallas High
High School (August 1994 to May 1996)
Personal Skills
Devoted
Goal Oriented
Innovative
Technical Skills
- Customer Relations
- Suervision
- Management
- Motivation
- Report Writing
- Performance Check
- Time Management
- Data Analysis
- Interpersonal Skills
- Leadership
- Communication
Personal
Marital Status
SingleDate of Birth
1978/04/13Gender
MaleRelocation
YesNationality
United StatesFreelance Available
YesHome Address
1124, New City, Dallas, TX.Driving License
YesLanguages
English (US)
Native or Bilingual ProficiencyActivities & Interests
Meet People
Baking
Reading
Web Surfing
Jog
Games
