Front Office Assistant Resume Sample

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Valerie Doss

Front Office Assistant

A warm welcome and a well-run front office

Phone
+44 121 555 0687
Linkedin
linkedin.com/in/valerie-doss-frontoffice

Front office assistant with six years running the reception and front office of busy businesses in Birmingham. The welcoming first point of contact — greeting visitors, handling calls and enquiries, managing meeting rooms and post, and keeping the front office organised and professional. Reorganised the visitor and meeting-room booking process, making reception smoother and more professional. Manages reception, calls and correspondence, books and prepares meeting rooms, handles couriers, supplies and visitor security, and supports the wider admin team. Strong on both the organisation the front office needs and the warmth that makes a great first impression. Calm, friendly and professional under a busy reception. Looking for a front-office-assistant, receptionist or office-support role with an organisation that values a welcoming, well-run front desk.

Personal

Location

Birmingham, UK

Nationality

British

Gender

Female

Notice Period

1 month

Date of Birth

1994-06-14
Personal Skills

Warmth

Organisation

Communication

Composure

Reliability

Professional Skills
  • Reception
  • Visitor Management
  • Call Handling
  • Meeting Room Coordination
  • Correspondence & Post
  • Office Supplies
  • Customer Service
  • Microsoft Office
  • Admin Support
  • Scheduling
Languages

English (UK)

Native or Bilingual Proficiency

French

Limited Working Proficiency
Work Experience

Birmingham Business Centre

Front Office Assistant April 2017 to Present

Run the whole reception and the front office as the welcoming first point of contact.
Reorganised the whole visitor and the meeting-room booking process, making reception much smoother and more professional.
Greet all the visitors, handle the calls and enquiries, and manage the post and couriers.
Book and prepare all the meeting rooms and manage all the visitor security and sign-in.
Manage all the office supplies and support the whole wider administrative team there each day.
Keep the whole front office organised, friendly and genuinely professional under all the daily pressure.

Midlands Professional Services

Receptionist August 2015 to March 2017

Handled the reception, calls and visitor management for a busy office.
Managed all the meeting rooms, the post and the front-desk administration.
Learned the front-office systems and customer service on a busy desk.
Gained the reception certification and then moved into a front-office-assistant role.

Midlands Professional Services

Administrative Assistant June 2013 to July 2015

Worked as an admin assistant supporting a busy local professional office daily.
Handled all the filing, the data entry, the calls and correspondence daily.
Learned the office systems and the professional communication on the job.
Then earned the move into a full receptionist role from there.
Education

Birmingham Metropolitan College

Associate — BTEC Level 3 in Business Administration (September 2013 to June 2015)

BTEC in business administration covering reception, office systems and communication, with a placement. The placement led into front-office work. Built the organisation foundation the role needs.

Industry Training Provider

Associate — Reception & Customer Service Certification (January 2017 to April 2017)

Certification in reception and customer service covering front-desk practice, calls and visitor handling. It formalised the front-office craft applied daily. Applied directly to reception and visitor management.
Highlights

Smoother reception

Reorganised the visitor and meeting-room booking process, making reception smoother and more professional. A well-run front desk reflects well on the whole organisation.

A warm first impression

Gives every visitor a warm, professional welcome that sets the tone for their visit. Reception is the first impression people form of the business.
Certifications

Reception & Customer Service

Industry Training Provider (April 2017 to Present)

Certification in reception and customer service covering front-desk practice, calls and visitor handling. It formalised the front-office craft applied daily. Applied directly to reception and visitor management.

Office Administration & IT Skills

City & Guilds (April 2019 to Present)

Certification in office administration and core IT skills covering systems, scheduling and documents. It supports the booking, the records and the admin work behind a smooth front office.
Customer Service Excellence

Customer Service Excellence

Industry Training Provider (January 2019 to April 2019)

Completed a customer-service-excellence course covering communication, complaint handling and front-of-house standards. It raised the professionalism of reception and reinforced the warm, organised first impression the front office gives visitors.

Business Communication & Telephone Skills

LinkedIn Learning (March 2021 to Present)

Course in business communication and professional telephone skills covering tone, handling and etiquette. It sharpened the calls and enquiries handling that shapes the front office's first impression.

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