
Valerie Doss
Front Office Assistant
A warm welcome and a well-run front office
Front office assistant with six years running the reception and front office of busy businesses in Birmingham. The welcoming first point of contact — greeting visitors, handling calls and enquiries, managing meeting rooms and post, and keeping the front office organised and professional. Reorganised the visitor and meeting-room booking process, making reception smoother and more professional. Manages reception, calls and correspondence, books and prepares meeting rooms, handles couriers, supplies and visitor security, and supports the wider admin team. Strong on both the organisation the front office needs and the warmth that makes a great first impression. Calm, friendly and professional under a busy reception. Looking for a front-office-assistant, receptionist or office-support role with an organisation that values a welcoming, well-run front desk.
Location
Birmingham, UKNationality
BritishGender
FemaleNotice Period
1 monthDate of Birth
1994-06-14Warmth
Organisation
Communication
Composure
Reliability
- Reception
- Visitor Management
- Call Handling
- Meeting Room Coordination
- Correspondence & Post
- Office Supplies
- Customer Service
- Microsoft Office
- Admin Support
- Scheduling
English (UK)
Native or Bilingual ProficiencyFrench
Limited Working ProficiencyBirmingham Business Centre
Front Office Assistant April 2017 to Present
Reorganised the whole visitor and the meeting-room booking process, making reception much smoother and more professional.
Greet all the visitors, handle the calls and enquiries, and manage the post and couriers.
Book and prepare all the meeting rooms and manage all the visitor security and sign-in.
Manage all the office supplies and support the whole wider administrative team there each day.
Keep the whole front office organised, friendly and genuinely professional under all the daily pressure.
Midlands Professional Services
Receptionist August 2015 to March 2017
Managed all the meeting rooms, the post and the front-desk administration.
Learned the front-office systems and customer service on a busy desk.
Gained the reception certification and then moved into a front-office-assistant role.
Midlands Professional Services
Administrative Assistant June 2013 to July 2015
Handled all the filing, the data entry, the calls and correspondence daily.
Learned the office systems and the professional communication on the job.
Then earned the move into a full receptionist role from there.
Birmingham Metropolitan College
Associate — BTEC Level 3 in Business Administration (September 2013 to June 2015)
Industry Training Provider
Associate — Reception & Customer Service Certification (January 2017 to April 2017)
Smoother reception
A warm first impression
Reception & Customer Service
Industry Training Provider (April 2017 to Present)
Office Administration & IT Skills
City & Guilds (April 2019 to Present)
Customer Service Excellence
Industry Training Provider (January 2019 to April 2019)
Business Communication & Telephone Skills
LinkedIn Learning (March 2021 to Present)