Front Desk Associate Resume Sample

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Front desk associate with five years on the front desk of gyms, clinics and a co-working space in Denver. The welcoming face who checks members in, answers questions, handles bookings and payments, and keeps the front of house running smoothly all day. Recognised for member-satisfaction scores and trusted to open and run the desk solo. Greets and checks in members and visitors, manages bookings and the schedule, handles payments and memberships, answers calls and emails, and resolves issues on the spot. Friendly, organised and reliable from open to close. Looking for a front-desk or member-services role with a business that values a warm, capable first point of contact.

Work Experience

Summit Fitness & Co-Work - Denver, CO

Front Desk Associate

(January 2020 to Present)

Run the front desk of a busy gym and co-working space, welcoming members and keeping the front of house running all day.
Recognised for strong member-satisfaction scores and trusted to open and run the desk solo on busy shifts.
Greet and check in members and visitors, manage bookings and the schedule, and keep the lobby welcoming and organised.
Handle payments, memberships and renewals accurately, keeping accounts in order and members on the right plan.
Answer calls and emails and resolve member issues on the spot, turning a frustrated member back into a happy one.
Coordinate with trainers, cleaners and management so the space stays ready, stocked and running smoothly through the day.

Mile High Wellness Clinic - Denver, CO

Receptionist

(December 2018 to December 2019)

Managed reception at a busy wellness clinic, booking appointments and handling patient queries across long shifts.
Processed payments and records and kept the waiting area calm and organised, learning front-office operations on the job.
Learned scheduling, payments and customer service on the job across more than a year.
Gained the front-office certificate and earned the move into a full front-desk associate role of my own.

Education